ERROR CC-501 Citadel Federal Credit Union

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brianjleonard
brianjleonard Member ✭
edited November 2023 in Download, Add/Update Accounts (Windows)

I am unable to download transactions or set-up a new account for the last 4 days.

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  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @brianjleonard,

    This error is usually caused on the bank’s end and means that the Quicken server is being blocked from connecting to the account. Typically these errors self-resolve within 24 hours. If you haven't already, we recommend reviewing this support article for more information.

    As stated in the article, if the error persists for more than 24 hours, then you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely need to file an escalation if they see fit.

    Please, click here to review Quicken Support's hours of operation.

    -Quicken Anja
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