Transactions indiscriminately being deleted or added after downloading

Question

Current version R52.28 Build 27.1.52.28 - Windows 10.

My problem has been happening for a couple of months, so I don't know after which update it started.  After downloading transactions (BOA), I review every transaction before accepting, and then try to reconcile my account.

The account is way out of balance.  Transactions that are already reconciled are disappearing / deleted, and transactions that have already been reconciled are being added as duplicates.  These are never on the list of downloaded transactions to be reviewed.

I went through the process on 10/1/23 and what should have taken seconds to reconcile took me almost an hour - going back to find all of the error.

I just went through the process again (10/4/2023 - only two business days).  The specifics for today are - seven (7) transactions dating back to August were deleted, and three (3) previously reconciled transactions, also dating back to August were duplicated.

Each time I download, I have to go back several statements and manually check day by day to see what corrections I need to make.

What is going on???

Thanks

Laurie B · Answer

Thanks for letting me know.  I'll just do everything manually until the next update to see if they fixed this bug.

splasher · Answer

I reported this to quicken through the software, but haven't heard anything yet.

You won't.  It is a one-way process, no response unless a support person specifically asked you to do the report.

Laurie B · Answer

Update…  I just went through the process of downloading transactions.  There were two, but I skipped the review and accept process.  I reconciled, and once again, a previously reconciled transaction was deleted.  I reported this to quicken through the software, but haven't heard anything yet.