Transactions indiscriminately being deleted or added after downloading

Laurie B
Laurie B Quicken Windows Other Member ✭✭
edited November 2023 in Download, Add/Update Accounts (Windows)

Current version R52.28 Build 27.1.52.28 - Windows 10.

My problem has been happening for a couple of months, so I don't know after which update it started. After downloading transactions (BOA), I review every transaction before accepting, and then try to reconcile my account.

The account is way out of balance. Transactions that are already reconciled are disappearing / deleted, and transactions that have already been reconciled are being added as duplicates. These are never on the list of downloaded transactions to be reviewed.

I went through the process on 10/1/23 and what should have taken seconds to reconcile took me almost an hour - going back to find all of the error.

I just went through the process again (10/4/2023 - only two business days). The specifics for today are - seven (7) transactions dating back to August were deleted, and three (3) previously reconciled transactions, also dating back to August were duplicated.

Each time I download, I have to go back several statements and manually check day by day to see what corrections I need to make.

What is going on???

Thanks

Answers

  • splasher
    splasher Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Is this account setup for syncing to the Quicken Cloud Account for use with QMobile or QWeb regardless if you use either of those two options?

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    If so, the only advice I can offer to to turn it off and don't use either of two "mobile" / non-Desktop Quicken interfaces.

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • Laurie B
    Laurie B Quicken Windows Other Member ✭✭

    No, all syncing is off. And I don't use any of Quicken's mobile apps.

  • Laurie B
    Laurie B Quicken Windows Other Member ✭✭

    Update… I just went through the process of downloading transactions. There were two, but I skipped the review and accept process. I reconciled, and once again, a previously reconciled transaction was deleted. I reported this to quicken through the software, but haven't heard anything yet.

  • splasher
    splasher Quicken Windows Subscription SuperUser ✭✭✭✭✭

     I reported this to quicken through the software, but haven't heard anything yet.

    You won't. It is a one-way process, no response unless a support person specifically asked you to do the report.

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • Laurie B
    Laurie B Quicken Windows Other Member ✭✭

    Thanks for letting me know. I'll just do everything manually until the next update to see if they fixed this bug.

This discussion has been closed.

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