Update and poof

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crzyrev
crzyrev Member ✭
edited November 2023 in Errors and Troubleshooting (Windows)

I opened my Quicken and there proceeded an automatic update. The message was: your data has been automatically backed up. So, when I then went to open the program, there was nothing. It was empty as if I was beginning the software anew as a brand new customer. I have attempted to recover and open from the Cloud. Nothing. Can anyone help me, please. Thanks😫

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  • RalphC
    RalphC Member ✭✭✭✭
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    Try restarting your computer.

  • splasher
    splasher SuperUser ✭✭✭✭✭
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    Look for the backup in a folder named BACKUP where you keep your Quicken data file. It should have the original name plus the date and time along with the release number of the prior version before the software update.

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

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