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Unable to Add Fidelity or Chase to My Online Access, Part II

Jeff M.

https://community.quicken.com/discussion/7932071/unable-to-add-fidelity-or-chase-to-my-online-access

This issue still has not been addressed at Quicken v. R52.28 build 27.1.52.28.

Problem as follows:

Tools → Add Account → Fidelity Investments
After input of credentials a window pops up with" Looking for your accounts at Fidelity Investments"
Nothing else happens, forever
To get control back: CTRL-ALT-DEL

All my other accounts have no problems: Schwab, Ally Bank, Commerce Bank

When is this issue going to be addressed?

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Comments

keilcpa

Same problem here. I can add Fidelity if I move my Quicken file to my laptop at home but not to this desk in the office. Haven't tried seeing what happens if I move the file back to the desktop yet.