Newfield National Bank - can't Activate One Step Update

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jbrown08322
jbrown08322 Member ✭✭

Getting the "Sorry, we encountered an error" for Newfield National Bank. This is after an initial error and trying to setup Online Services again.

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  • UKR
    UKR SuperUser ✭✭✭✭✭
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    Please read and follow instructions here: https://www.quicken.com/support/error-when-using-online-services-cc-501

    Support needs to dig a little deeper to resolve this issue for you.

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited October 2023
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    here is the entry -
    Can you log into their online website and see all your accounts ?
    Does your bank password have any special chars or is really long ?
    Is there anything required on the bank website to "authorize" a 3rd party access like Quicken / Intuit proxy ?

    00303 00303 00303 Newfield National Bank
    http://www.newfieldbank.com/ 1-856-692-3440
    https://onlinebanking.newfieldbank.com/login/ ACTIVE
    BANKING&WEB-CONNECT
    BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT

  • jbrown08322
    jbrown08322 Member ✭✭
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    Yes I can log into the banks website.

    There is a % in the password, but this was working for previously.

    It failed while updating Friday. I had tried a "reset account" and then "deactivate". But now it keeps failing with the shown screenshot when I try to setup online services again.

  • dbregler
    dbregler Member
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    I am having this exact same problem with Newfield and have called their online services department and they have assured me they are not blocking anything. The problem seems to have showed up after you updated your program to Quicken Classic Deluxe. It would be nice to be able to connect to my bank again.

  • UKR
    UKR SuperUser ✭✭✭✭✭
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    If you haven't done so already, I'd say it's time to call Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

  • jbrown08322
    jbrown08322 Member ✭✭
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    I contacted support and it's been passed on to a "special team". When they get back to me I'll pass it along here.

  • jbrown08322
    jbrown08322 Member ✭✭
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    dbregler,

    While I have not yet heard back from support, today I was able to reconnect to my Newfield accounts. So I would give another shot at Reset Account or setup Online Services from Edit Account.

This discussion has been closed.