Newfield National Bank - can't Activate One Step Update

jbrown08322

Getting the "Sorry, we encountered an error" for Newfield National Bank. This is after an initial error and trying to setup Online Services again.

UKR

Please read and follow instructions here: https://www.quicken.com/support/error-when-using-online-services-cc-501

Support needs to dig a little deeper to resolve this issue for you.

Ps56k2

here is the entry -
Can you log into their online website and see all your accounts ?
Does your bank password have any special chars or is really long ?
Is there anything required on the bank website to "authorize" a 3rd party access like Quicken / Intuit proxy ?

00303 00303 00303 Newfield National Bank
http://www.newfieldbank.com/ 1-856-692-3440
https://onlinebanking.newfieldbank.com/login/ ACTIVE
BANKING&WEB-CONNECT
BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT

jbrown08322

Yes I can log into the banks website.

There is a % in the password, but this was working for previously.

It failed while updating Friday. I had tried a "reset account" and then "deactivate". But now it keeps failing with the shown screenshot when I try to setup online services again.

dbregler

I am having this exact same problem with Newfield and have called their online services department and they have assured me they are not blocking anything. The problem seems to have showed up after you updated your program to Quicken Classic Deluxe. It would be nice to be able to connect to my bank again.

UKR

If you haven't done so already, I'd say it's time to call Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

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jbrown08322

I contacted support and it's been passed on to a "special team". When they get back to me I'll pass it along here.

jbrown08322

dbregler,

While I have not yet heard back from support, today I was able to reconnect to my Newfield accounts. So I would give another shot at Reset Account or setup Online Services from Edit Account.