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Updating accounts and closing accounts

Odontolith

When I try to update any of my accounts I get an alert: "You cannot transfer into your mutual fund account prior to a Placeholder Transaction". I can't find any mutual fund account with any entry prior to a Placeholder Transaction.

I get the same alert when I try to 'close' an account.

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Quicken Jasmine

Hello @Odontolith,

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

Thanks!

Odontolith

Screenshot 2023-10-10 182146 Error Message PlaceHolder.png

This is the screen shot with the error message.

I can't make any entries in my Quicken account now.

Quicken Jasmine

Hello @Odontolith,

Let’s try a few troubleshooting steps for this issue—these steps should resolve things for you, but if not, please come back and post more about your experience so we can investigate.

First, backup your Quicken file.

Validate:

File
Validate and Repair File...
Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 5 secs)
Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

File
Hold CTRL + Shift and click Validate and Repair File...
Super Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 5 secs)
Reopen Quicken and see if the issue persists.

Odontolith

ThenI

Thank you for responding to my question. I have been out of town and was unable to try your solution until this morning. The following screenshots document my steps in trying to update my Quicken Files.

Beginning Screen

Update 1 Screenshot 2023-11-01 112930.png

I selected Update File

Then I selected Update Now

Update 2 Screenshot 2023-11-01 113107.png

Update 3 Screenshot 2023-11-01 113226.png

The 'One Step Update Progress' began

Then the 'You cannot Transfer into your Mutual Fund Account prior to a placeholder Transaction"

Update 4 Screenshot 2023-11-01 113400.png

Update 5 Screenshot 2023-11-01 114815.png

I am getting the same results: NO updates to my files.

The above screen shots are taken of each step of the process I used to try to update my files.

Rocket J Squirrel

Do you see placeholders in your account(s)? If not, you might need to go to Edit > Preferences > Investments and check the box "Show hidden transactions".

Odontolith

No additional transactions appear after I select for showing hidden transactions

Odontolith

I guess, I should ask, "What are placeholders and how are they identified?"

Rocket J Squirrel

https://community.quicken.com/discussion/comment/20394459#Comment_20394459

They are indicators of missing information in your investment register, inserted by Quicken when it needs to correct the number of shares of a security. You do not want them in your register. If you have any, they should be "resolved" by providing the missing information. Start here:

https://help.quicken.com/display/WIN/About%2Bplaceholder%2Bentries

Odontolith

I am no longer getting the "Placeholder missing" error.

Now when I try to update my accounts, it appears to be updating, I get a notice that the account has updated, but NO information is updated.