Amount in Account Bar does not equal the account balance

Question

This is not a matter of selecting Current Balance vs. Ending Balance in the account bar setting. in One of my checking accounts, it is constantly off be $450. The account has been reconciled. I've been living with this discrepancy for many months as it isn't that significant.

However now one of my IRA accounts is off by a huge amount. The Account Bar says $305,000, while the real balance is 55,000, per the account register (reconciled). How can I get the account bar amount to be reset to be equal to the real (current and ending) balance of 55,000?

I have Quicken Classic Premier for Windows, Ver R52.28, Build 27.1.52.28

Chris_QPW · Answer

I would try running Validate and Repair.

File → Validate and Repair File … → select Validate File → OK

John Holzbach · Answer

Thank you for your thoughtful response. But I don't think we have a solution. The account is reconciled. If I changed the opening balance, which was, and still is the correct transaction, then the account would no longer be reconciled. Any other ideas?

UKR · Answer

Have you reviewed that account's Opening Balance transaction?

Does this transaction amount match the bank's statement balance on that Date?

There is / was a bug in Quicken which erroneously recalculated and adjusted the Opening Balance amount when it shouldn't have. So you need to review and, if necessary adjust the amount to make your account register reconcile correctly again.

For reference, also type the (corrected) amount of the OB transaction into its Memo field. If the transaction amount ever differs from the amount shown in Memo, the bug reared its ugly head again and you need to correct the transaction amount again.