Mastercard Transactions Won't Download

Swanson

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For about the last 2 weeks my two Chase Accounts [Chase Freedom & Chase Amazon] won't download the transactions into Quicken. Screenshot of error message is attached. It reads: "Quicken is unable to complete your request. [OL-221-A]." I can download the transactions in Excel as a CSV file. Transactions download fine into Quicken from my 2 Capital One accounts and a couple of retail credit card accounts. I am using Windows Home 10. Any idea on what this means or how to fix it?

Boatnmaniac

If you have not already done so you might want to read the Support Article regarding this error code:

https://www.quicken.com/support/error-message-ol-220-ol-221-ol-222-ol-223-ol-224-ol-225-or-ol-226-when-using-online-services

BTW, the picture file you attached is a screen shot of a Delta flight schedule, not of the error message.

Swanson

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sorry

Boatnmaniac

Thanks. After you try the steps in the Support Article, post back here to let us know the results.