After updating I am getting no indication of Last download date and time. All other accounts work correctly.
It sounds like your runtime.dat file might be corrupted. It's not hard to fix but depending on how many accounts you have it might take a little time. You might want to click on this link (Time date stamp [of last account update]) and then scroll up toward the top of the thread to see my 4/1/2023 post laying out the steps for how to resolve this issue.
Let me know if this resolved the issue for you.
Hello @branquick,
If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.
Once that is done, see if the issue still continues to persist.
Let us know how it goes!
For PayPal only the issue still continues to persist. I downloaded one transaction today, but no date and time for it.
Tried the Signed Out, and Signed Back IN, when I updated PayPal it downloaded 15 transactions from Navy Federal Credit Union (both saving and checking). No change
Tried Reset Account, no change, After updating I am still getting no indication of Last download date and time. All other accounts work correctly.
@branquick - In the Paypal Account Register what do you see for the date/time of the last download and for the connection method (please be specific)? You should see something like what is shaded in yellow in this picture.
If you do not see anything or it shows some, non-recent, date: Check your other accounts to see if there might be others that do not show the correct or expected information. List anything unusual or unexpected back here.
I just tried followings steps, still no change, the issue still continues to persist.
As shown in attached PayPal does not show the Last download.
Other accounts that use Express Web Connect are not updating the Last Download date and time. (note Discover Card shows 6:34 pm time on One Step Update Summary).
Express Web Connect: NFCU (Checking/Saving), Amazon, Discover, FNBO, Lowes, Best Buy
The investing account using Express Web Connect+ still updating
PayPal is Express Web Connect+
Quicken Classic Premier Subscription: Version R52.33, Build 27.1.5.2.33 Windows 11 Pro 22H2
Quicken response: All is good, all accounts have the Time Date Stamp. Thanks
Sorry but the response you got from Quicken Support is not accurate. The date and time stamp shown on the right side of that 1st picture (the OSU Summary report) you posted is NOT the date and time of the last download. It is simply the date and time of the last time you ran OSU. It should not be interpreted to mean that the OSU was successful in downloading transactions and online balance data. It only means that you attempted to get a successful download at that date and time.
If you want to see the actual date and time of the last download, you can view that in 3 ways:
Did you try the runtime.dat fix process I'd suggested above? It has proven to be a pretty reliable means for actually fixing this issue.
If you do not feel comfortable doing the runtime.dat fix process then you could try another method but it does have some history of being more of a band-aid than it is a fix because the issue tends to crop up, again, in the future. If you wish instead to try this method first: Account Register > upper right Gear icon > Edit Account Details > Online Services tab > Reset Account > if you are prompted, make sure to Link the downloaded data to the account you already have set up in Quicken.
All is good, (the runtime.dat fix process worked) all accounts have the Time Date Stamp. Thanks
Ah, I'd misunderstood. Thank you for confirming. Good to hear this process helped another person resolve the issue.
