Getting "We are unable to contact the Quicken server..." error

System
System Member admin
edited December 2023 in Errors and Troubleshooting (Windows)

This discussion was created from comments split from:

[Resolved] Quicken servers down 10/27/23?

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  • Jeremy Kruse
    Jeremy Kruse Member ✭✭

    11/3, servers still down. Quicken procided this message after logging into my account. Please provide ETA when expected to be fixed.

    image.png

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    If you are getting "Oops, something went wrong" or "Check Internet Connection" …

    1. To make sure that Quicken is allowed to update and save its configuration files please check if Windows Defender Controlled Folder Access feature Ransomware protection is enabled.
      If it is, configure it to add Quicken as an "allowed app" without turning off Ransomware protection. Perform the last step in
    2. https://community.quicken.com/discussion/7857675/faq-windows-defender-controlled-folder-access
    3. Have you recently enabled a VPN?
      If so, this might be the problem. Try turning the VPN off, reboot with VPN disabled and see if that helps.
    4. Is there a corporate or otherwise external firewall getting in the way? Contact the IT people maintaining the firewall and ask for permission.
    5. If you're running Quicken and Windows under a VM, ensure that the VM does not block any incoming or outgoing IP ports.
    6. Does your Antivirus software allow Quicken to connect to the Internet?
      Quicken needs to be able to establish outbound Internet connections for the program to work.
      For example, in McAfee Firewall, one user states "By editing the Quicken Firewall entry Selecting Incoming and Outgoing, and changing it from "Default" to "Open to all devices" it now works without having to turn off the entire firewall!"
      See  https://www.quicken.com/support/configuring-firewalls
      Check your firewall settings and ensure the following three entries are present:
      cap69 firewall settings.png
      If necessary, contact the Antivirus / Firewall vendor's Support Center for assistance.
    7. In Windows 11 or older Windows systems go to Windows Control Panel and select Internet Options (or in Internet Explorer, click on Tools / Internet options.)
      Click the Advanced tab.
      Scroll down the list to "Use TLS 1.x" and click to put checkmarks on all available choices even though some of them are no longer supported: "Use TLS 1.0, 1.1, 1.2 and 1.3 (if available)"
      Turn off "Use SSL 3.0"
      Click Apply. Reboot.
    8. If all else fails: Try rebooting your network router. When done reboot your PC
    9. Please let us know which of the above solved your problem.

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