Quicken Business and Professional doesn't subtract payments.

dianesibille

My register for Amazon Synchrony is adding payments instead of subtracting payments. The date are in order. The opening balance is correct.

How do I fix this?

splasher

Is the balance column is RED print? If not, you are in a positive balance condition, meaning you have overpaid the account and the CC OWES you money.

Check to make sure that there are not missing charges or duplicate payments in the register.

In a credit card account, the balance column should be RED, not BLACK.

volvogirl

Sounds like you're running a credit balance. Is the balance in red or black? Look back through your transactions and maybe you'll spot one that was entered backward. Or a payment in the charge column or a charge in the payment column. Look around back where this first started happening.  Or maybe you are missing some charges? 

If the balance is in Black, it means you have a credit on the card.  Like if you overpaid the bill or got a refund for something you returned.   When you enter a charge it will reduce (decrease) the credit you have available on it.   And a payment will increase the balance.

Also make sure you have the right starting balance.  If it's zero you might need to add a beginning balance for when you started the account in Quicken.

The credit card balance you OWE should be in RED. If the balance is Black then it's showing the credit card company owes you and you have a credit balance. And then when you make a payment it's like the cc owes you more. So you need to go back though your entries and find where the balance switched to black to being in your favor.

See this for more info.....

A Positive (Black) Balance in a Credit Card Account