Quicken Closed an issue thread prematurely regarding inability to track Fidelity Fixed Annuities

The issue described in the following thread is still very much open. Why was it closed on 11/11/2023? It has been an issue since a software update in August 2023. Prior to then, Fidelity Fixed Annuities tracked perfectly in Quicken. The symptomatic data is contained in the thread and the suggestions offered to-date by Quicken do not resolve the problem. Please confirm this is still an open item and being tracked/worked. Something introduced in the August update had the unintentional effect of breaking this capability.