New/Old Discussion on QuickPay
I know QuickPay is defunct. I know banks and billers have disconnected. What I don't understand is why Quicken has not been more straight forward about explaining why this has happened and what they intend to do about it.
It's been a year since QuickPay began to crumble. To this day, if you only look at the Quicken Ap Interface, billers are still marked with "FIX IT" buttons and windows. If you did not know better, you would think Quicken is fixing something. But that is not what is happening. Customer service to this day has very little information themselves. If you call them they will even sign on to your Ap and direct you for an hour or more in deleting billers and trying to add them back, as if you yourself has never tried that at least fifty time before.
I pay $9.95 a month for BillPay +. Customer service will still tell you today that you get 15 QuickPays and 15 CheckPays for that subscription, never conceding that you can't actually use QuickPay with a biller. So, without the ability any longer to QuickPay, you will have to send more CheckPays and risk exceeding your CheckPay allotment and incurring additional charges.
I was using CheckPay in the eighties and with the lose of QuickPay I have returned to the eighties. Of course Quicken need to find a new mechanism to restore the QuickPay functionality but as importantly Quicken needs to fess up to what has happened and explain to subscribing BillPay customers how they will be reimbursed for the loss of functionality they are paying for.
Its been over a year, please come clean with us.