Charles Schwab - CC-501

System
System Member admin
edited December 2023 in Errors and Troubleshooting (Windows)
This discussion was created from comments split from: Charles Schwab accounts are not updating transactions.

Comments

  • Monte Washburn
    Monte Washburn Quicken Windows Other Member ✭✭

    I'm getting a CC-501 this morning for my Charles Schwab accounts. Windows 11. Quicken R52.33 Build 27.1.52.33. Everything has been working previously. Maybe temporary???

  • peterfnyc
    peterfnyc Quicken Windows Subscription Member ✭✭

    I'm not getting this error message, but I, too, am unable to perform a one step update on my schwab accounts. My error message comes from my browser, not Quicken. Everything was working fine for me yesterday as well.

    In my experience, this type of problem gets fixed… sometimes in hours, sometimes in days.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Monte Washburn & @peterfnyc,

    This error is usually caused on the bank’s end and means that the Quicken server is being blocked from connecting to the account. Typically these errors self-resolve within 24 hours. If you haven't already, we recommend reviewing this support article for more information.

    As stated in the article, if the error persists for more than 24 hours, then you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely need to file an escalation if they see fit.

    Please, click here to review Quicken Support's hours of operation.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Phil C
    Phil C Quicken Windows Subscription Member ✭✭

    I am getting the same issue with Schwab downloads and get the "Unable to update these accounts because of an error on the Quicken Server. Then refers to an FAQ.

    Is anyone working on this at Quicken?

  • Lawrence Clough
    Lawrence Clough Member ✭✭

    Getting the same error this morning on 4 Schwab accounts plus on a checking account at a savings bank that uses the same One Step Update update protocol. Quicken's error message says the accounts have been deleted.

    I can directly access these accounts online.

    Tried multiple times to reconnect to them, but every time the Quicken program freezes at the "Activate One Step Update."

This discussion has been closed.

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