Memorized & Renaming rules not working

Question

I've tried every scenario to get this to work and nothing changes. After Quicken downloads transactions from any account, it always shows a cryptic payee. Then, when I try to enter a new one over it, the pop-up window for renaming/memorize never appears. I've tried manually entering it into the Renaming rules and nothing. I've attached a screen shot from my Register. Nothing I do changes this the next time it appears in my Register.

Screen Shot 2023-11-23 at 1.59.25 PM.png

jaltenbernd · Answer

Unfortunately, I have tried everything suggested here and nothing has worked. No renaming popup appears no matter what steps I take from the suggestions above. Must be something wrong either with installation or some other issue. Will keep trying.

Losecco · Answer

I, too, have this issue.  I am not getting the pop-up when I change the Payee in my downloaded transaction.  I have ensured that all of the highlighted preferences that Boatnmaniac indicated are checked, have checked my Renaming Rules as UKR suggested (and cleaned them up as well), and reset my Alerts & Messages as q_lurker recommended.  But still no joy.

What am I missing?

Essentially, the instructions below from the Quicken Help do NOT work as described—specifically the items in Step 4 (i.e., no renaming rule is created, nor does the "secondary dialog" appear):

q_lurker · Answer

Regarding the missing pop-up, on that pop-up is a checkbox to "Always create a renaming rule and don't ask me again".  Presumably you checked that box at some point.  You may be able to get that prompt back through Edit / Preferences / Alerts & Messages, but that reset will be for all such "Don't ask" prompts.  Missing the pop up is also not the root of your issue.  Not having the correct or correctly applied rules is the problems.  As such, I'd be hesitant to do the reset, but you can try it if all else fails.