Renew my subscription for 2024

Question

Hi.

I'm having a hard time renewing my subscription, for the Deluxe version. My Credit Card does not go through, and I cannot either (as previous message) get any rebate.  Is there a problem with Quicken? I hate having the annoying messages that my subscription is expired…help please…

Michel_C · Answer

Not sure what the actual issue was, but CSR was able to renew it (in CAD$)

so it's resolved until next year LOL

Arctic Hare · Answer

One issue that others have reported is that you need to enter a USA Zip Code instead of your postal code. That issue has been present for a very long time… many months or even years now. Perhaps that was the issue you encountered?

Michel_C · Answer

Thanks for the reply…I was mostly wondering if anyone else couldn't renew their subscription too.

After waiting for 15 minutes, I was able to chat with CSR and the renewal was done, but still don't know why it cannot be done on their website…

Anyway, seems that it's a recurrent problem with their servers