Renew my subscription for 2024

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Michel_C
Michel_C Member ✭✭
edited January 30 in All Things Canadian (Windows)

Hi.

I'm having a hard time renewing my subscription, for the Deluxe version. My Credit Card does not go through, and I cannot either (as previous message) get any rebate. Is there a problem with Quicken? I hate having the annoying messages that my subscription is expired…help please…

Answers

  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
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    Try clicking SUPPORT at the top of this page.

    This forum is user-to-user … and we don't/can't have anything to do with your accounts/money.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Michel_C
    Michel_C Member ✭✭
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    Thanks for the reply…I was mostly wondering if anyone else couldn't renew their subscription too.

    After waiting for 15 minutes, I was able to chat with CSR and the renewal was done, but still don't know why it cannot be done on their website…

    Anyway, seems that it's a recurrent problem with their servers

  • Arctic Hare
    Arctic Hare SuperUser ✭✭✭✭
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    One issue that others have reported is that you need to enter a USA Zip Code instead of your postal code. That issue has been present for a very long time… many months or even years now. Perhaps that was the issue you encountered?

  • Michel_C
    Michel_C Member ✭✭
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    Not sure what the actual issue was, but CSR was able to renew it (in CAD$)
    so it's resolved until next year LOL

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