Ally Bank CC-501

q.user
q.user Quicken Windows Subscription Member
edited February 10 in Download, Add/Update Accounts (Windows)

Hi - I'm trying to add a new account at Ally Bank. I've been receiving a CC-501 error about a problem with Quicken servers. When will this get fixed? It's been a few days.

Thank you

cc501.JPG

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @q.user,

    This error is usually caused on the bank’s end and means that the Quicken server is being blocked from connecting to the account. Typically these errors self-resolve within 24 hours. If you haven't already, we recommend reviewing this support article for more information. 

    As stated in the article, if the error persists for more than 24 hours, then you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely need to file an escalation if they see fit. 

    Please, click here to review Quicken Support's hours of operation.

    -Quicken Anja
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