One of my investment accounts is not showing transactions, how do I get them back?

MMSoto

All of the sudden one of my investment accounts is showing four empty panels, and no transactions. The value on the account list looks correct, and other investment accounts look fine. I already verified that the General settings for the account is set to "Complete" not "Simple", so I have no idea what happened or what triggered the bug. I had just entered a transaction (I enter them by hand, not downloaded), so it is possible I hit a bad hotkey somewhere, but I have been using Quicken since 1995 and this had never happened before. Help?

jacobs

one of my investment accounts is showing four empty panels

You're talking about the Dashboard screen? Is it possible the time ranges need to be set to a longer/different period?

no transactions

So you switch to the Transactions tab, and there are no transactions at all? And no filters restricting the time range?

Click Settings for the account, and see if Investment Tracking Method somehow got changed to Simple; if so, can you change it back to Detailed.

Rocket J Squirrel

This question is in a Mac category, but OP's profile says Windows.

Which is it, @MMSoto ?

MMSoto

Sorry about that, I didn't notice that it went under Mac.

As I said, the problem appeared out of the blue, and the account was NOT set to "Simple" in the settings. In any case, I attempted to restore from backup, and that made the problem go away.