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"You are about to sync a file which has older data than the cloud."

aboxbaum

I have gotten this 2-3 times, especially after an update. It does not give you a choice to use the cloud copy, which it acknowledges is newer than the one on your P.C.

I use the mobile app a lot. Last few times I was lucky to get rid of the message, and try later and did not get it but I dont know what i die

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Quicken Kristina

Hello @aboxbaum,

Usually, you will get that message if you have restored a backup file that predates your last cloud sync. Quicken does not give the option to overwrite the older file with the cloud data because it sees the data file on the computer as the master copy.

You said this happens especially after an update. After the update, did your file come up automatically, or did you have to navigate to it and open it?

I look forward to your reply!

aboxbaum

Thanks for the rapid response I have to navigate to the file. But it worked fine after, I travel so i then transfer the file to my laptop when I am away, which is when it gave the message

I gues the question is, given that the file I transferred to my laptop was last evening, and opened it today, and did a synch whenI closed down before transfer, how different can it be. I entered no transactions today on the mobile app.

Quicken Kristina

Thank you for your reply,

If there was no new information between when the file was moved to your laptop and when you opened that file, then I wouldn't expect much, if any, difference.

What process are you using when you transfer the file? Are you moving the actual file, a copy of the file, or moving a backup of the file? Are you storing the transferred file directly on the C: drive of your laptop (and you main device when you transfer it back)?

Thank you!

aboxbaum

thanks

yes, i move the actual file between the desktop and laptop and back again

and regardless of their

time stamp difference' i took the desktop file and there was no change. but the sysem should allow you to choose which one you THINK is most current

Chris_QPW

and did a synch whenI closed down before transfer, how different can it be.

You are giving Quicken way too much credit for what it will know.

It isn't going to compare everything in your Quicken Desktop data file to the Quicken Cloud dataset to "decide to sync or not". It is going to make a quick timestamp comparison and then prompt you.

If you open the data file again you should always consider it "changed" and copy the data file to the other machine before using it.

aboxbaum

Thank you

smichels62

I just got this same message this morning. Had no issues yesterday morning during One Step Update. Only running Quicken on one laptop. Not copying my file to other machines. Didn't do any kind of restore. Now I'm not sure what to do. One thing I did notice yesterday is that it failed to download some cleared transactions from AMEX and Discover.

smichels62

And now it displays the same message when I'm exiting Quicken. [Removed - Rant/Disruptive]

smichels62

By the way, I'm running Quicken Classic Deluxe, Version R54.16, Build 27.1.54.16.

Quicken Kristina

Hello @smichels62,

To troubleshoot this issue, I recommend that you backup your Quicken file, then reset the cloud.

To reset the cloud, go to Edit>Preferences>Mobile & Web. If Sync is turned on, then you should see a blue link that says Reset your cloud data. Click that link.

After clicking the link, type "yes" in the textbox to confirm, then click the Reset button.

After the cloud reset, test to see if the issue is resolved.

Please let me know how it goes!

smichels62

Kristina,

That worked.

Thanks,

Scott

Quicken Kristina

Thank you for the follow up,

I'm glad to hear that worked.

If you need further assistance, please feel free to reach out.