7.5.2 system update sign on and password issues on Quicken Mac

msrw08

Since updating to 7.5.2 a couple of days ago, whenever I go to Quicken desktop or mobile, the system asks me to sign on—even if I just signed on a hour or two prior. Then when I enter a totally valid password the system says that the password isn’t valid. I’m forced to use “forgot password,” then to update as a new password my current valid password. And then I can enter the system.

As this seems to only have started happening with the most recent Quicken update, is this a known issue, and if so, does it have a resolution ETA?

Thanks

Quicken Jasmine

Hello @msrw08,

To clarify, this is occurring with both the desktop application and the mobile application?

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed. 

Thanks!

msrw08

Hi @Quicken Jasmine, The issue seems to have gone away as of yesterday. Odd.

Quicken Jasmine

Hello @msrw08,

Were there any steps that you took to resolve the issue?

I am happy to hear that the issue is resolved.

Please do not hesitate to reach out with any further questions or concerns!