Quicken reconciles all transactions but bank's ending balance is hundreds of dollars different

mikemcdev

I've been having a problem where I load all transactions into the register and reconcile. The reconcile completes with the cleared balance and statement ending balance equal - difference of zero. Checking the actual account balance shows hundreds of dollars difference and no pending transactions so everything should have been downloaded into the register. I've reset the account many, many times and deactivated / activated several times but the problem keeps occurring. It's very hard to trust the information I receive telling me I'm balanced with the statement balance. This happens with Wells Fargo, Truist and Bank of the Ozarks so it's not just a single institution. I haven't restored any backups since I know that can cause its own problems.

Any ideas? Anything to check?

Chris_QPW

The first thing I would check is to see if the Opening Balance transaction amount is correct. There is a Quicken bug where it is changing this amount. In fact, based on what you said changing it by the exact amount that is different from ending balance and the balance at financial institution would make them "match".