I can't deactivate online services because menu is missing and it is messing everything up (BECU)

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dman76
dman76 Member ✭
edited February 27 in Download, Add/Update Accounts (Windows)

I thought I figured out a workaround for the BECU issue but maybe not. Quick recap, I think it used to be setup with DC and now only EWC works. I have several accounts with this bank and every other one of them has the online services menu in the account details except for the checking. I was able to deactivate the others and set them up again and they are fine, but it keeps giving me an error that the BECU Checking account can't update and I cant deactivate it because there is no option. When I deactivated everything and set it up again, it setup all BECU accounts (even a new checking account), but I need to someone disable the online services from the old one. Any ideas why that option is missing from the account details?

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  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
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    And that error is???

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • dman76
    dman76 Member ✭
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    It says "Accounts at BECU are not enabled correctly and need to be deactivated and reactivated to allow Quicken to properly get new transactions. Go to quicken.com/support and search for EWC-DC Mismatch"

    My search for that says I need to deactivate one as well but as mentioned above, there is no longer and online services tab in my BECU Checking account details.

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