How can i correct wrong CCard "online balance" in Q? Quicken balance matches actual CCard balance.

jazzdawg
jazzdawg Quicken Windows Other Member
edited March 5 in Errors and Troubleshooting (Windows)

After a one step update, Amex account in Quicken shows "online balance" of +$13000 and change, (whooopee!), Quicken balance to the right matches actual online balance of about -$2235. Using Q Classic Premier V54.16 on Win10. More recent account updates have not changed these values. All other CCard accounts in Q are correct. how to correct??

Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    The Online Balance is downloaded from your card company … it can't be changed.

    But NOTE, that some cards included Pending Transactions in the amount that they download … which might be throwing off the amount that you see.

    That said, the +$13K sounds very strange.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • jazzdawg
    jazzdawg Quicken Windows Other Member

    thanks for responding! Makes sense that would be the case, but hard to wrap my head around. No pendings, have tried several updates with no change. After years of fixing myriad things at my end to match the online balance, this is a first!

  • jazzdawg
    jazzdawg Quicken Windows Other Member

    Deactivated account, re-activated and "Online balance" is correct. Big dope slap for me, should have gone there first.

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