Anyone having issues with Firstmark Services while doing One Step Update (WINDOWS)

btrelli
btrelli Member ✭✭

Unable to connect and update transactions in one step update error CC-503, has been going on for 2-3 weeks

Answers

  • Hello @btrelli,

    A CC-503 error occurs when your financial institution tells Quicken that your login credentials are incorrect. You may follow this link to access a FAQ that provides more information and troubleshooting steps. It is recommended to save a backup before proceeding (just in case).

    I hope this helps!

    -Quicken Jasmine

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  • btrelli
    btrelli Member ✭✭

    I can log in with the same credentials on the web site

  • Michael Hauser
    Michael Hauser Member ✭✭✭

    I have been unable to connect to Firstmark for a week or so. I deactivated one of my accounts and tried to reconnect (by adding an account)…I get all the way through the set-up and get near the end and receive message that it can not connect (and "not my fault"). I'm thinking they changed their connection method but I am not sure.

  • Michael Hauser
    Michael Hauser Member ✭✭✭

    that’s exactly the scenario I had. I reported this to tech support. Wasn’t resolved with me on the phone, but it was escalated and I was told I would receive status update by email. I tried reconnecting the account yesterday but still not able.

  • Michael Hauser
    Michael Hauser Member ✭✭✭

    I received a note from Firstmark Customer Service which seemed to suggest that passwords should be changed. I did, but still not able to access through Quicken.

    From Firstmark: Due to safety concerns from third party account access, we encourage for all users to change their SecureFM passwords to prevent future logins that trigger the verification code and inability to access accounts. 

  • Hello @btrelli, @Michael Hauser, and @RobGonzalez,

    As stated in the CC-503 FAQ:

    If the steps above don't resolve the issue

    Please reach out to Quicken Support. 

    I apologize that we could not be of more assistance.

    -Quicken Jasmine

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  • Michael Hauser
    Michael Hauser Member ✭✭✭

    I did. Ticket #10845076. I got a blank email the other day from Quicken with just the ticket number. Not sure what that was.

  • btrelli
    btrelli Member ✭✭
    edited March 8

    It wont update anymore asks for a code sent to email but I never get an email, tried changing password on website and still doesn't work.

    [Merged Post]

  • Quicken Kristina
    Quicken Kristina Moderator mod
    edited March 8

    Hello @btrelli,

    To troubleshoot issues with multi-factor authentication codes not arriving, please start by checking your security settings on the financial institution website to make sure that your contact information is correct. If possible, sometimes setting another option, such as SMS (text message) can help so that if codes don't arrive one way, you may get them the other way. Also, with emails, sometimes they can be delayed or redirected to your junk/spam folder. It's always a good idea to give the email a few minutes to arrive and check the junk/spam folder just in case.

    If those steps do not resolve the issue, then try the troubleshooting steps in this article about error code FDP-185 (since that's the error that shows on our end when you try to connect).

    I hope this helps!

    [Merged Post]

    Quicken Kristina

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello All,

    Who is still experiencing issues with Firstmark Services?

    Let me know!

    -Quicken Jasmine

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  • btrelli
    btrelli Member ✭✭

    I am, I am also having the same issue with Nelnet and GM Financial and I tried reconnecting accounts and that does not work either.

  • Michael Hauser
    Michael Hauser Member ✭✭✭

    I have an open ticket with Quicken on this and I've been asked to send my logs in a few times so I know there has been some activity underway. I just tried to connect to Firstmark and still no luck. This is not a critical issue for me since there is only one transaction per month but it is easier to have it connect through Quicken as it has previously. Hope techs are able to isolate and resolve.

  • RobGonzalez
    RobGonzalez Member ✭✭✭

    Any update on this? It is still happening to me.

  • btrelli
    btrelli Member ✭✭

    I try reconnecting NELNET and FIRSTMARK SERVICES twice a week and still does not connect although I can connect on their websites with my credentials, I also tried cancelling online updates with those two companys and still does not work.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello All,

    We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.

    While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience! Thank you.

    Please let me know once ou have sent your logs!

    -Quicken Jasmine

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  • Lampornis
    Lampornis Member
    edited April 9

    [Removed - Speculation] Just look at the number of threads out there on this single issue. I had issues with Firstmark Services for weeks, contacted support, got the issue escalated, only to get an email about a month later wanting to schedule a phone call. By that time I had paid off the loan and closed the account. [Removed - Speculation]