Unable to Update United Community bank (UCBI) Accounts in Quicken.

Question

I keep getting an error message: Quicken is unable to connect to UCBI - United Community, Unknown error. I have been getting this error since last Saturday when UCBI updated their software. Not sure how to fix the issue.

Quicken Screenshot 2024-02-18 105716.png

Boatnmaniac · Answer

If you have not already done so, you might want to read this Support Article:  Error When Using Online Services: CC-501, CC-898, or "It's not your fault" [Support Article].  Since it's been happening for more than a couple of days it might be appropriate to do what this Support Article says:  Contact Quicken Support (there is a link in this Support Article showing you how to do that).

ga1996 · Answer

Thanks. I tried that earlier and that did not work. I also deactivated the account and then tried to set up the account again and got the error message.

Boatnmaniac · Answer

Have you tried Reset Account (Account Register > upper right Gear icon > Edit Account Details > Online Services tab)?  It is not unusual when a financial institution does software/system updates that the connection for the account in Quicken needs to be reset.  (

Before trying to do this:

* Enter and save the dollar amount of the Opening Balance transaction (the very first transaction in the account register) into the Memo field.  Sometimes when changing/updating the connection method the Opening Balance transaction dollar amount gets changed.  Having that dollar amount entered in the Memo field can be incredibly helpful in knowing if/when that has occurred and how to fix it.
* Back up your data file.