OL-301-A error after changing account password for my First Tech Fed CU account

P1anetP0tts

Everything was going fine until I changed my password for my First Tech Fed CU account. Now I get error OL-301-A when attempting "One Step Updat".

1. I followed typical instructions recommended in similar posts with no success.
2. First Tech sent me a windows doc supplied to them by Quicken to resolve the error with no success.
3. I tried to update the password stored in quicken but I get the error (from Quicken app) that first tech limits length to 16 characters. This is before it attempts to access First Tech. Seems to be hard coded in the Quicken software. My password is 27 characters long and is accepted by First Tech when I log into my account online.
4. I deleted the First Tech password from Quicken so I would be prompted for the password during the "One Step Update".
   - I manually enter the password (ok, I cut and paste from my password manager ;) ) but the update still fails with the OL-301-A error. I don't know if the assumption by Quicken that the max character password length of 16 characters is affecting this (truncating my entry to 16 characters before transmitting).

Boatnmaniac

If you have special characters in your PW it could be contributing to this issue. You can read more about this here: https://www.quicken.com/support/password-vault-your-bank-could-not-use-password-you-entered

You also might want to read the Support Article regarding OL-301 errors: https://www.quicken.com/support/password-vault-your-bank-could-not-use-password-you-entered

I don't know if there is a max length PW restriction in Quicken. Maybe you could try shortening your PW to see if it will work?

Boatnmaniac

If you have special characters in your PW it could be contributing to this issue. You can read more about this here: https://www.quicken.com/support/password-vault-your-bank-could-not-use-password-you-entered

You also might want to read the Support Article regarding OL-301 errors: https://www.quicken.com/support/password-vault-your-bank-could-not-use-password-you-entered

I don't know if there is a max length PW restriction in Quicken. Maybe you could try shortening your PW to see if it will work?

P1anetP0tts

Thanks for the help. The info on the help page you supplied resolved my problem. I didn't stumble on this page in my search. My new password had the '&' character. My old one didn't. I removed this character from my password and all are happy now.

Boatnmaniac

Great! Thanks for posting what resolved the issue for you. It might be helpful to others who run into this issue.