Firstmark Services and Nelnet Student Loans

btrelli Member ✭✭

Unable to complete one step update in Quicken but I am able to log in on both web sites, error for nelnet is CC-555 and I get as far as 2 step login for firstmark and it asks me where to send code for two step login (email or phone) doesn't matter which I choose neither works. This has been an issue for the last month. It used to work, I have done nothing different


  • Hello @btrelli,

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.


    -Quicken Jasmine

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