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Have others had their entire quicken amounts change after update?

Countryrosa

I am using Quicken classic Delux subscription for windows. I was starting to reconcile my account. It was reconciled without problems last month. After I opened the download from my bank, and verified all check amounts, I put in the closing date, the opening amount and then the ending amount. Instead of reconciling at 0, it was minus over $7,000. All amounts on checks were as the bank statement however, the amount in account was off. I have printed this account for years, as I looked back in the program, it has changed all the amounts in the balance column. None of the amounts have changed. The balance on 12/30/2013 is minus over $7.000, same amount it shows I am short this month. It appears that updating the program has changed all balances since I started using the program.

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Countryrosa

I'm new here, so I hope I can add a response. In looking back at the account in Quicken it appears that it has changed to show that it added all payments and subtracted all deposits! The very first opening payment of $2.000 is listed in red as a minus amount, from then on it adds the payment and subtracts the deposits from beginning of usage to today.

Ps56k2

Take a look at the account - Opening Balance -
There is a random Quicken bug that changes the Opening Balance…..
We suggest copying the Opening Balance amount in that transaction to the Memo field for safe keeping -
Do that for all your Quicken accounts -

splasher

Unless a user has run on hard times, the balance in a checking account should always be in the "black".

Check the Opening Balance amount in the register as suggested by Ps56k2, nobody starts a checking account in the hole.

Ps56k2

After I opened the download from my bank, and verified all check amounts,
I put in the closing date, the opening amount and then the ending amount.

If you are downloading from your bank - why are you manually entering this reconcile info vs using the downloaded online balance ?

Countryrosa

I didn't manually put it in, I used the amount that was listed, but it is wrong and I can't change it to what it acually should be. So if I use that amount and then add the ending amount, I am short over $7.000.

Countryrosa

No i did not start my account in the hole, however according to what is now in my program, it has changed my opening balance to being in the hole. Somehow all deposits are now red and computed as if they were debits, and all payment amounts are counted as deposits. Everything is backwards! gremlins?

Ps56k2

https://community.quicken.com/discussion/comment/20422288#Comment_20422288

as I mentioned - if you are using online downloading -
then you should be using the bottom portion of the Reconcile screen -
and checkmark [x] Use Online Balance -

Ps56k2

No i did not start my account in the hole,
however according to what is now in my program,
it has changed my opening balance to being in the hole.

well - again as mentioned - just change/edit/correct the Opening Balance -

Ps56k2

Countryrosa Unconfirmed, Member ✭

for some reason your email has not been confirmed -
I've had this problem with the emails from the Quicken forum NOT making it thru my email server…. NOT in spam either - but look -

splasher

@Countryrosa

When you start off with a negative opening balance in an account that should have a positive balance like a checking or saving account, the math will look backwards.

The deposits look like they are subtracting from the balance because the balance amount is getting smaller, but if you think about it, the balance shows you in the hole, a deposit makes you less in the hole (smaller number) which is how it should work.

You just need to figure out why you are in the hole initially and it sounds like the opening balance is incorrect. Change it to make the ending balance agree with the bank based on the last transaction in the register and the bank's balance at that point in time.

Karyl Wilson

After 1 update about 4-6 months ago I had "phantom" transaction entries. And it just seemed to have occured over night. But I didn't catch it soon enough to go to a back up (Quickens #2 solution always. #1 is validate) Multiple items were doubled. But not on all accounts. I clicked on 1 item and there was no matching entry, basically a 1 sided entry. I had to find all those and delete them. I had to do this over several times. It has not occurred since, yet.

Countryrosa

Thank you everyone for your help and suggestions. I finally made one small correction of moving my opening balance from starting this program in December 2013. It appears that the opening balance was in the wrong column. Now it got there, I do not know. When I reconciled a month ago everything was great, then when I tried this month it was wacky!! Anyway, I appreciate your help. Thanks so much.

Ps56k2

The Opening Balance seems to get randomly changed by Quicken updates.

Our suggestion is to - copy the Opening Balance amount on that transaction into the MEMO field for safekeeping.
then you can quickly look and see if that has changed and is the culprit for the Reconcile not matching