report not consistent

Question

I'm using quicken mac v 7.6.1, and when I run a report for 2023, all categories for one bank account, the numbers don't work. Here's what I mean. If I take the beginning balance, add income and subtract expenses, the final number doesn't agree with the final balance for 2023 in quicken. It's off by $4.09. I just spent 40 minutes on the phone with quicken support and she came up with no answer other than user error. However, all the numbers are from quicken and they all agree with bank statements, and the account is reconciled up through mid Feb. 2024 with no errors.

mhaseltine · Answer

Tracked it to second half, then third quarter, then October. Found it as part of a split even though when I had searched o 4.09, it found nothing. Based on some other mentions, I changed its category, but then the 4.09 didn't show up in the report anywhere. Then I noticed a "q" in the tag field. After deleting that and trying to save it, it said I was changing a transfer record, did I want to go to the transfer or save anyway. Knowing it was not part of a transfer, I saved it then changed the category back to the original, and everything was good! Report and quicken balances agreed finally.

Much obliged to be shown how to track this down.

mhaseltine · Answer

Will give it a try and see what I can find. Thanks for your help!

Jon · Answer

Try breaking it down into smaller time periods. Is the error in the first half of 2023 or the second half?  Which quarter of that half? & so on. Once you’ve figured out which month it is it should be easier to find the actual problem.