cc-501 following today's Quicken Update

DoubleR
DoubleR Member ✭✭
edited April 23 in Download, Add/Update Accounts (Windows)

American Express and Pay Pal receive a CC=501 error when attempting an online account update in Quicken. I updated to the most recent patch today when I started Quicken Windows Classic and then ran updates.

I was also having trouble APCO Credit Union but it gas started updating

Comments

  • DoubleR
    DoubleR Member ✭✭

    Checked this afternoon and still failing to sync with American Express and PayPal

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @DoubleR,

    This error is usually caused on the bank’s end and means that the Quicken server is being blocked from connecting to the account. Typically these errors self-resolve within 24 hours. If you haven't already, we recommend reviewing this support article for more information.

    As stated in the article, if the error persists for more than 24 hours, then you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely need to file an escalation if they see fit.

    Customer Support Team phone hours of operation are 5 am - 5 pm PDT Monday-Friday.
    Chat Support is available  7 days a week from 5 am to 5 pm PDT.

    -Quicken Anja
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