Wrong Download Information

denmarfl

Hate..Hate…EWC+…..

When EWC+ downloads Cleared Payee Transactions….the PAYEE is not correct. The date and thes are correct. I have a few ACH Transfers into and out of my EWC+ acct. The EWC+ download always shows the Payee exactly the same…even though they are different. Its like it is stuck on 1 Payee name. To better explain, I did an ACH\WD at another Banks site (debits my EWC+ Acct)….when that Transaction cleared the Payee in the Download Block is absolutely wrong. I do recall mos ago the particular Transaction I am referring to did show the right Payee…it is a BANK Name. Now it downloads and shows MOBILE Transfer…which is NOT correct..I did the ACH at the Receiving Banks site using my Windows PC.

I normally add Transactions manually to the register Before I make the ACH Transfer…so when I do MATCH it does Match to the correct entry and does not alter any of the Info….

But why is EWC+ download doing so using MOBILE TRANSFER when that is NOT correct when Prior to perhaps 2 or 3 mos ago the same Transaction downloaded with the Correct Payee Name…and, when I look at the EWC+ acct at the banks site…the Transaction shows the Payee as the Nmae of the bank…????

Mark1104

@denmarfl - let's see if we can decipher this as there is a lot of "lingo" that could lead to the wrong conclusion.,

I think what you are stating is that you enter a transaction manually into Quicken (why even do that?)

Then you are initiating a money transfer at Bank A which creates an ACH transaction that credits Bank A and debits Bank B.

Then when the debit transaction is downloaded from Bank B to Quicken, it override the Payee field that you manually entered in advance of the ACH transfer.

Previously, the name of Bank A would download into the Payee field and now "mobile transfer" downloads into the Payee field.

did I describe that correctly - please be mindful of your "lingo" on your response - it is really hard to follow.

denmarfl

I enter Transaction because what downloads from a Q OSU is never complete and either I enter Memo info before or after Download/Saving to register.

Yes…on the lingo….I enter an ACH Transfer from Bank B that is debiting Bank A (my EWC+ Bank. When I do a OSU on Bank A (my EWC+)…the downloaded Transition shows PAYEE as "MOBILE Transfer". As I wrote, prior to a month or 2 ago…this Same ACH would Download with the Payee as the Debiting Bank's Name. When you look at my EWC+ acct at the banks site….in the accts lists of transactions…this Debit does show the Name of the Debiting bank (Not Mobile Transfer)

Mark1104

@denmarfl - then it's one of two things:

1. your bank changed something two months ago
2. there may be some cleaning up to do ….click CNTL-T and that will take you to the memorized payee screen. Sort on description and delete every reference to "mobile transfer"…. does that solve the problem?

denmarfl

So its my thought its the EWC+ Bank….because; just noticed a Checked that cleared payable to a Medical Provider downloaded with the payee name of Hamilton Books ( I do not have a memorized Payee for Hamilton Books). The Check displays as the Payee the Check Number when I view the cleared check at the Banks site…. So how in the heck is the EWC+ download downloading the cleared check as Hamilton Books. So this is another reason I see to manually enter Transitions into the Register…becuase you may need to correct the saved info if you just click on the downloaded Transition…in this example, it would save in the Register as Payee Hamiltion Books and not the name of the Medical provider

BofA has had ongoing issues with EWC+ failing to always download all Cleared Transaction and its a Know issue since November 2023.

Chris_QPW

First off entering transfers into Quicken and then matching to them is what most SuperUsers recommend. Anything else is a guess on Quicken's part and at best only based on the amount and approximate date.

https://community.quicken.com/discussion/7944737/faq-automatic-transfer-detection-usage

Next just like checks a lot of times there isn't any useful information in the payee for a transfer. That is one reason it is always a guess on Quicken part to link two transactions together as a transfer.

Next, you should turn on the Downloaded Payee column to make sure in fact, what you see there is from the financial institution.

You should also check your renaming rules to make sure there isn't one that is matching and renaming these transactions to "MOBILE TRANSFER". But given the payee's name I would just guess that you will find that the Downloaded Payee name is "MOBILE TRANSFER" and as such that is entirely up to the financial institution.

Note for "payee names" you need to look at the renaming rules. For "wrong category" you look at the memorized payee list.

Chris_QPW

P.S. I missed one more thing, if no renaming rule matches, and this option is on, Quicken MIGHT take a guess "correcting the payee name":

denmarfl

Thank you for your input; I have always respected your responses, they have answered and solved many issues.

I checked my ReNaming Rules list, nothing in the List for Mobile Transfers..and again, I have no memorized Payee as Mobile Transfer

In Preferences, Automatically apply Quicken Suggested Names to Payee…is NOT checked.

The Transactions that are downloaded by BofA\EWC+ that are in the Register To be Matched…that Information is generated by the process…the Bank. The downloaded Transactions are a dumping of the same information that is at BofA. Given that, it is strange that on the Downloaded transaction in Quicken on the ACH from another bank…it would display as MOBILE TRANSFER. I just find it strange that the Downloaded Transaction would display as MOBILE TRANSFER in Quicken Download …and when I view the same Transaction Online at BofA it does show the ACH Banks Name.

Like I wrote, when I Save the Transaction it does match with my Register Entry…and does not change the Payee…so all goes well. I just feel this is just another glich is the EWC+ Process.

Chris_QPW

@denmarfl I agree it seems like a glitch in the Express Web Connect + process. Maybe if the payee is blank coming from the financial institution it puts in a guess. At least that is my guess. 😉

denmarfl

There have been, and still ongoing glitch issues with EWC+…at least from BofA; to simply stop downloading Cleared Transactions. Once Q \EWC+ stops downloading Cleared Transaction the only way I have found to Re-Start the process is to De-Activate\Re-Activate. The Reset function does not correct the issue. I had given thought to changing my Main Banking to Wells Fargo…but Quicken advised me Wells fargo was in the process also of converting from DD to EWC+…that was over a year ago. I noted Wells fargo has made some chnages…none of which terminated DD. Sorry I did not follow thru with Wells. I may do some further investigation to see if maybe Wells has chnaged its mind about converting to EWC+. EWC+ diminishes the usefulness of Q where you eneter Transactions\Payment in the register…connecting to the Bank….Done.

Chris_QPW

In the case of Chase and Express Web Connect "Reset" just takes you to Chase to reauthorize. So, it certainly isn't like the old Reset where they wiggled something in the process. It is just a total "punt" back to "start over", which might not be a such a bad thing.

Note that Chase did drop Direct Connect, so there was no choice there. For me Chase/Express Web Connect + has been pretty reliable, BUT very fragile. What I mean by that is because of testing things and such for people's problems on here I tend use older versions of my data files when there are in a different state and such. This usually leads to the Chase/Express Web Connect + accounts getting out of sync and requiring me to reauthorize them.