Any way to preserve cloud data when desktop file gets corrupted?

Question

My desktop Quicken file got corrupted — sync to Cloud hangs — after I’d done lots of work on the Quicken mobile app. So Quicken mobile and Quicken on Web are up to date. I then tried to use a desktop QDF backup file to sync to cloud but that will replace my (up to date) Cloud data with old data so I will lose all the work I did. I know there was no fix for this earlier (2020). I also know the desktop file probably got corrupted because I forgot to pause DropBox sync while using Quicken. Any advice is greatly appreciated thanks

splasher · Accepted Answer

The short answer is Nope.  If it won't sync to the desktop data file or a restored very recent backup of the desktop data file, you are out of luck.

[Deleted User] · Accepted Answer

@Timothy Kevin McPike If the backup has current data and is not that old, I think you can go ahead and say "Ok" to that warning and sync the data file and cloud file.  What troubleshooting steps have you done so far?  The best thing to do before anything else is a data file validate or super validate.  When you do the validate make sure that sync is turn on.

Validate:

* Go to File in Menu Bar
* Click Validate and Repair File...
* ChecK Validate File
* Click OK
* Close the Data Log

Super Validate:

* Go to File in Menu Bar
* Hold CTRL + Shift and click Validate and Repair File...
* Check Super Validate File
* Click OK
* Close the Data Log

After both validates complete, try the sync again.  If the issue remains, then do the backup restore, and re-sync.

[Deleted User] · Accepted Answer

@Timothy Kevin McPike  - please make a file backup anytime you make any major changes or do troubleshooting steps.   I forgot to mention this.