CC-505 error trying to download from Rocket Mortgage (edit)

Pacheco

I've been getting this error for last three (3) weeks

Quicken Jasmine

Hello @Pacheco,

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

Thanks!

Pacheco

Here is the screen shot of the error I keep receiving and Quicken version I’m running. I reported this problem to Quicken twice but haven’t received a response

Quicken Jasmine

Hello @Pacheco,

I apologize for the delay.

We do currently have an active alert regarding users receiving various error messages with Rocket Mortgage (Quicken Loans). You may follow this link to access that alert where you can bookmark it for any further updates.

I apologize for the inconvenience that this may cause.

Matt Comer

What is the relationship between QUICKEN and QUICKEN LOANS exactly I wonder? (Yes, capital letters used intentionally for emphasis.) At least on the surface, one might reasonably assume that these companies are somehow related, and consequently might actually work TOGETHER to provide their customers with a positive experience? Am I misunderstanding something?

This has been going on for quite a while now, and with no meaningful updates. (No, the "still ongoing" thread is not a meaningful update, I am sorry.)

Pacheco

Are there any updates for this issue. This has been a problem for over 4 months