Why are the Chase issues not solved?

LPAZ

I have been using the Quicken Home & Office for years. When I changed from Bank of America to Chase about 15 years ago, I have had continuous issues with my Quicken balances matching the Chase account, always due to missing transactions. I did not and do not have the problem with Bank of America (I have accounts at both banks).

I have talked to Quicken about it numerous times. Last year I decided to start my account "fresh" on January 1, 2023, loosing easy access to prior records. So even starting from zero (with an amount for the opening balance), somewhere along the line I was again missing transactions, and by the end of the year, when doing my taxes, I was several thousand dollars off of reconciling. I have noticed that missing transactions typically seem to be occur in the same time periods (day of week or time of day?).

When I go on-line, I see numerous posts about the issue. When I have talked with technical support, everyone seems to be aware of the issue, and they are "working on it" (I have now heard that for years).

Admittingly, it makes me angry. It causes me to print out the transaction register for Quicken, and compare it to a downloaded copy of my Chase transactions, and then compare thousands of lines of data. The result is that I have very little confidence in what Quicken tells me. I even took to verifying every transaction along the way, but the code I put in indicating I verified was then copied to new downloads even though I unchecked the box.

I don't understand - it is apparently a long-standing issue that Intuit/Quicken is aware of.

You have Intuit, with is a LARGE company, and Chase, which is the LARGEST bank in America. You really can't get your act together?

Chris_QPW

Quicken Inc has owned Quicken for many years, and is a small company, Intuit sold it off. Quicken Inc still does use Intuit as their "aggregator" though. Missing transactions on Quicken Mac, Quicken Windows on multiple Express Web Connect and Express Web Connect + financial institutions have been going on since about the start of the year. And it seems to be when another transaction has been posted "recently" with the same amount. It is clearly a server problem of some kind, most likely Quicken's server (at least that would be my guess), but it could be Intuit's. Why can't they fix it? I have no idea, or why it is taking so long.

It has been going on so long one has to wonder if they feel that this is the "new normal", like a lot of bugs in Quicken that after the users get tired of reporting them, they act like they are fixed, but in reality, people are just avoiding using the feature or working around it.

For me I have Chase accounts, in fact most of my accounts are with Chase, but I seldom have repeating amount transactions and as such have only seen this once or twice since the beginning of the year (and never before that).

I wonder what they changed in the "matching formula"

Chris_QPW

Feb 23, 2024

I remarked on this at the time but would bet most people didn't pick up on it.

Do folks remember when the first few financial institutions went from Direct Connect to Express Web Connect +?

The process really surprised me. Here there was a change over and I was very much aware of the fact that the unique Ids changed between the two. The surprising part was that people weren't getting duplicate transactions. There were a few outliners, but for the most part, it was as if the unique Ids hadn't changed.

Clearly something changed that prevented Quicken from considering them duplicates.

I watched that process, and the old unique Ids in the register didn't change, just new transactions started coming in with the new unique Ids (different format).

Clearly something was doing some kind of compare before the transactions ever got to Quicken (the program) to prevent duplicate transactions.

That process seems to have been changed and is now identifying transactions as duplicates when they in fact, aren't.

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LPAZ

Thank you for the reply. It is nice to know I am not alone.

I can't say when the issue started, because I used to think it was something I was doing wrong. Eventually I caught on that it wasn't me.

It has been several years at the least since I noticed the issue. The most frustrating is the tech support telling me they know about it, but it continues to happen.

I use the Home and Office because I need the features. But today I started looking for alternatives. I do see potential options, so it may be time to move away from Quicken for me.

LPAZ

Chris QPW -

I have a rough idea what you are talking about.

So my issues have been with Chase. I don't believe I have ever had an issue with Bank of America. Do you know if there is some type of ID difference between the two of them that could cause problems / no problems? Does B of A have a better system.

And I also remember punch cards - big stack to do a little program :-)

Chris_QPW

@LPAZ what is the connection type you are using for B of A?

If it is Direct Connect instead of Express Web Connect + like Chase is using that would explain the difference.

Direct Connect doesn't go through Quicken Inc's or Intuit servers.

Other than that, it might be the luck of the draw.

This comment suggests it is happening with B of A for Express Web Connect +:

CKelly

Feb 21, 2024

Also, I've tried to contact Quicken via their Chat function, and it just sends me a message to click on canned troubleshooting instructions. I've been downloading from BoA for years and know how to use the function. To be clear, the transactions show as cleared (not pending) on BoA, but are just missed in the download so my balances don't match until I find the missed transactions and manually enter them.in my Quicken register.

LPAZ

Sorry

"If it is Direct Connect instead of Express Web Connect +"

How do I tell?

Chris_QPW

LPAZ

Apr 4, 2024

Sorry

"If it is Direct Connect instead of Express Web Connect +"

How do I tell?

It will tell you in the upper left of the register.

LPAZ

I checked.

When I update, I have accounts from Bank of America, Citibank, and Chase that all do it at the same time - Express Web.

So I may just be doomed.

Very frustrating - doing taxes, I just spent three days verifying quicken entries for thousands of transactions from Chase. I truly have no confidence in the accuracy of the program.

Each year I tell myself it would just be easier to put it in excel, but then I get sidetracked.

LPAZ

Is there a way to change to Direct Connect, or is it determined by the bank?

LPAZ

On-line I see things about deactivating, starting again and going to advanced options to change to direct connect, but I don't see any advanced options tab.

I tried on one account just to see if I would find it, and I did not.

Chris_QPW

I think someone said that you can only be using Direct Connect if you had already have been using it (grandfathered in).

I see the Advanced Options for Bank of America-All Other States, but when I clicked on it, it just took me to setting up Express Web Connect +. Tools → Add Account:

LPAZ

Thank you for all of your information. Very helpful.

I guess it is up to Quicken to solve an ongoing issue that many users seem to have had and still do run in to.