One Step Update Freezes

feiter13

Since a recent update my one step update freezes Quicken Classic when reaching the Quotes and updates and investing area. I am also not able to enable the compare to brokerage account.

jlreese

Same here. I've tried super validating file as suggested over a year ago. Have to keep using task manager to shut down. I attempted to update just one bank account at a time with no success.

aliceperryman2

I am having the same issue

Quicken Jasmine

Hello All,

At what point does One Step Update freeze? Do you receive any error codes or messages? Do you know which release this issue started in?

Thanks!

jlreese

I am on Quicken Deluxe R55.15 Build 27.1.55.15. Hadn't used Quicken for several weeks. So most likely the very last update it occurred? The Quicken app opens as usual. But each time I click on the "wheel" of One Step Update it freezes almost immediately. The circle spins for a second and freezes. No amount of time will change this. NO error code shows up. The ONLY way to close is to go to task manager. And I tried both validate and supervalidate on my file as well as totally shut down computer, etc. My Windows 11 did update recently as well. This is day 2 of frustration as it is that monthly bill time for me.

jlreese

Today I got an option to update to R55.26 which I did. The one step update continues to freeze however 2 "smaller" accounts were completed this time prior to the freeze. These 2 accounts use direct connect and the others use web express. The big accounts - chase, cap one, Schwab did not complete - they all use express web connect.

JLN55

I had the same problem the last few days. When updating it would download my banking transactions but when updating and quotes, historical prices, or any data having to do with investments, it would freeze and the circle would go around for ever. To end I would have to use task master to shut down since it would say Quicken was not responding. I then went in and validated my file and those types of things. Then later it just started working again.

Quicken Kristina

Thank you for your replies @jlreese,

If the issue started right after the program updated, that may indicate a file specific issue. If possible, please try restoring a backup from before the issue started and verify if the issue is resolved in that newly restored file.

Please let me know how it goes!

jlreese

I tried restoring backup from early March as you’ve suggested. It didn’t work. The only accounts that update are the “Direct Connect” accounts. It freezes with the web express accounts - which cannot be changed to direct connect - i.e. chase, capital one and Schwab.

jlreese

I finally found the solution after reviewing other support articles. I totally signed out of the quicken (edit-preferences-quicken ID & cloud accounts and clicked sign in as diff user). Used same account of course but one step update appears to NOW work! As in it didn’t freeze. Unfortunately it is missing 2 weeks of transactions so will be a lot of catchup to do. Hope this helps others

SonOfCalifornia_11

I am having the exact same problem but the sign out and sign back in trick did not work. Validate did not work. Supervalidate did not work. Nothing works.

Tallivent

Mine is freezing now too, for the last week. Everything is ok, until One Step Update reaches out to connect. At that point, it's game over. I'll do the steps above and let you know.

Quicken Kristina

Hello @SonOfCalifornia_11,

When did you first notice this issue? If you haven't already done so, please try restoring a backup from before the issue started.

Let me know how it goes!

Tallivent

One Step Update is still locking up the Quicken Software on my PC. I am running the most current version of Windows 10.

I tried validating & repairing the file. No joy

I tried to use synch, and it locked up again.

I tried signed of my Quicken ID and signed back as a different user with the same user ID and password. No joy.

I have uninstalled the program, restarted the computer, deleted the folder it was in, and reinstalled it into a folder with a different name. No joy.

Then I restored a 5 week backup file, and One Step Update works. However, in the last 5 weeks, I have closed all of those bank accounts, opened new ones with different banks and categorized all of the transactions for the last 2 years from every account that I have or had; several thousand transactions. Now, with the older file, I do not have those accounts, transactions, categorizations and I am trying to meet the deadline for IRS.

At this point, I am going to work with the current file and manually download transactions or enter them. I it is not reasonable at this point to start over adding accounts, downloading and categorizing 2 years of information. I am very frustrated.

Tallivent

I fixed it! After all of the above, I did a few more things….

I found and deleted every single Quicken file on my computer. No joy.

I opened the file, validated and repaired it. However this time, I selected every option to repair (quotes, I don't have quotes) and when available, I chose delete.

It is now updating.

Tallivent

I forgot. I also flat out deleted the Password Vault