UPDATED 4/10/24 RBC Royal Bank - $0 Balance When Adding Investment Accounts

We are aware of the issue with RBC Royal Bank downloading investment accounts with $0 balances. Users will not be able to connect with their investment accounts. Due to the ongoing $0 investment account balance issue (explained below), we have blocked connections with the financial institution while we work on a solution. 

Due to this block, downloads may result in a message reading "Quicken could not find any accounts for this bank." This is the intended behavior.

This is mainly occurring on Quicken Classic for Mac using Quicken Connect.

This is happening because our OFX Screenscrape (a form of EWC/Quicken Connect) is able to successfully capture account details but unable to capture account activity. This is causing the accounts to be successfully added but showing a $0 balance with no activity. We are working with the appropriate parties so that our screenscrape is capturing all of the correct information.

This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!
(Ticket #10960831/CTP-9631)

-Quicken Anja
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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    UPDATE 4/10/24

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    -Quicken Anja
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