Online Setup for AmEx Disappeared and won't reestablish [Edited]

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Bob Sprowls
Bob Sprowls Member ✭✭
edited April 14 in Download, Add/Update Accounts (Windows)

Today I experienced a new one, one of my AMEX account's online setup disappeared. Quicken instructed me to set it up again by Authorizing with AMEX. I authorized it successfully several times but when it returns to Quicken it says it has failed due to a connection issue.

Has anyone experienced this and overcome it without waiting a week and it disappearing?

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  • Quicken Kristina
    Quicken Kristina Moderator mod
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    Hello @Bob Sprowls,

    To assist with this issue, please provide more information. I did see American Express was trending today; many people were posting that it wanted to reauthorize, then threw an error when they tried to do so. I notice users have been posting that it started working again this afternoon. Click here to view that discussion.

    Are you still encountering this issue? If you are, what error messages/error codes are you receiving? Are you able to post a screenshot of the error you are seeing? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    I look forward to your reply!

    Quicken Kristina

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  • Bob Sprowls
    Bob Sprowls Member ✭✭
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    Thank you for your comments, as you suggest it is now working.

  • Quicken Kristina
    Quicken Kristina Moderator mod
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    Thank you for your reply,

    I'm glad to hear it's working now!

    If you need further assistance, please feel free to reach out.

    Quicken Kristina

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