Scanner error - can't complete your request because the specified file could not be found

Sondra S
Sondra S Quicken Windows Subscription Member ✭✭
edited June 22 in Registers & Transactions (Windows)

I am running version R55.15 on Windows. Since the most recent update I am unable to attach receipts to transactions. After scanning, I either get an error message "…cannot find specified date…" OR I can scan the image, but the application freezes and I have to force close/end task without saving.

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Answers

  • Sondra S
    Sondra S Quicken Windows Subscription Member ✭✭

    Sorry, the complete error message is: Quicken cannot complete your request because the specified file could not be found.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Sondra S,

    To start with, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

    Validate: 

    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

    Super Validate:

    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    Let me know how it goes!

    -Quicken Jasmine

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  • Sondra S
    Sondra S Quicken Windows Subscription Member ✭✭

    Still cannot scan, and now i get the same error message when trying to open previously scanned attachments.

    image.png

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    Since Validate/Super Validate did not correct the issue, the next step is to restore a backup from before the issue started and verify that the issue is resolved in that newly restored file.

    I hope this helps!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Sondra S,

    I haven't heard back from you in a while. Do you still need assistance?

    Thank you!

    Quicken Kristina

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  • Sondra S
    Sondra S Quicken Windows Subscription Member ✭✭

    issue resolved. thanks.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thanks for the follow up,

    I'm glad to hear the issue is resolved.

    If you need further assistance, please feel free to reach out!

    Quicken Kristina

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