Cant Setup Fidelity NetBenefits account

bgauvey
bgauvey Member ✭✭✭
edited May 21 in Investing (Windows)

When I attempt to add a new NetBenefits account, the setup wizard will validate my credentials with 401k.com, but then just quietly exits. Where can I look for error messages or get some help with linking my account? I am on R55.26 (27.1.55.26)

I have created a simple account and cant link it, and I have tried to use the setup wizard and cant link. I have never connected to 401k.com so there are no old credentials or corrupted account info

Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Try creating a TEST file and setting up the 401k there. What happens?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭
    edited April 19

    ours is working - but don't really have any transactions to test -

    10482 10482 10482 Fidelity NetBenefits
    http://www.401k.com 800-581-5800
    http://www.401k.com ACTIVE
    INVESTMENT,ACCOUNTINFO,401K&DIRECT

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