CLOSED 5/17/24 Firstmark Services - Student Loans - FDP-105 / "Sorry. We've encountered an error."

Quicken Kristina
Quicken Kristina Quicken Windows Subscription Moderator mod

We have identified that users with Firstmark Services - Student Loans are receiving "Sorry. We've encountered an error. (It's not your fault.)" in Quicken for Windows and FDP-105 in Quicken for Mac.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!

(Ticket# 11005339)

Quicken Kristina

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    UPDATE 4/29/24

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    ONGOING 5/6/24 

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    Quicken Kristina

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  • Quicken Janean
    Quicken Janean Quicken Windows Subscription Moderator admin

    CLOSED 5/17/24

    This alert has been closed due to low activity, however this issue is still ongoing and is still being investigated.

    Thank you!

    Quicken Janean

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