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CLOSED 5/17/24 Firstmark Services - Student Loans - FDP-105 / "Sorry. We've encountered an error."

Quicken Kristina

We have identified that users with Firstmark Services - Student Loans are receiving "Sorry. We've encountered an error. (It's not your fault.)" in Quicken for Windows and FDP-105 in Quicken for Mac.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!

(Ticket# 11005339)

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Comments

Quicken Kristina

UPDATE 4/29/24

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience.

Thank you!

Quicken Kristina

ONGOING 5/6/24

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Janean

CLOSED 5/17/24

This alert has been closed due to low activity, however this issue is still ongoing and is still being investigated.

Thank you!