Anyone else having issues with ALLY credit card (formerly Ollo) ?

jasonpbyu
jasonpbyu Quicken Windows Subscription Member ✭✭✭

My Ollo card account was bought by Ally. I was able to set it up months ago when this happened and it recognized the account and the card and pulled over transactions.

Since that initial download nothing has wanted to download. I only use it for 2 auto renew monthly transactions so it's not the end of the world, but curious if anyone has had this happen.

I've reset connection. I've disconnected and redone it. I've removed it and added it back and nothing gets it to download. It says successfully downloaded 0 transactions so it's connecting, just not finding anything.

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @jasonpbyu,

    What is your connection method with Ally? You can see the connection method by navigating to Tools > Account List. When did this issue begin to occur? After a recent update? Are you receiving any error codes or messages? Do you have multiple accounts with Ally?

    Let me know!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • jasonpbyu
    jasonpbyu Quicken Windows Subscription Member ✭✭✭

    Ally shows Express Web Connect.

  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭

    what is the exact institution name being used for your OLLO card in your Quicken account ?
    Which of these ALLY ?

  • jasonpbyu
    jasonpbyu Quicken Windows Subscription Member ✭✭✭

    Ally Bank. it takes the password and finds the account, just doesnt download anything

  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭
    edited April 30

    btw … from the Ally website -

    Can I still use my Ollo Credit Card?

    No. Since Ollo is now Ally, Ollo credit cards are no longer valid or usable—
    use your Ally Credit Card instead.
    You should’ve received your Ally Credit Card by now. If you haven’t, give us a call

  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭
    edited April 30

    here - looks like Credit is valid - using the Quicken online download… so it should be working
    06157 06157 06157 AllyBank
    https://www.ally.com/ 1-877-247-2559
    https://www.ally.com/ ACTIVE
    BANKING&WEB-CONNECT
    BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT

  • jasonpbyu
    jasonpbyu Quicken Windows Subscription Member ✭✭✭

    Yeah i'm just wondering if anyone else has an Ally card and it works for them. Basically "is it just me having issues or are others"?

This discussion has been closed.