Version 7.7.0 crashes at the start of every "Update All Accounts" transaction download

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I updated to the latest 7.7.0, and now every time I try to download transactions it crashes. I even tried restoring from Pre-Backup backup and the same thing happens. This is bad!!!

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  • jacobs
    jacobs SuperUser, Mac Beta Beta
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    That's the first report I've seen of the program crashing. But are you saying you reverted to version 7.6.1 of the app and your pre-backup 7.6.1 data file, and it still crashed? That would tell us it has nothing to do with the 7.7 update, and everything to do with your one-step updates.

    Quicken Mac Subscription • Quicken user since 1993
  • qmac_scott
    qmac_scott Member ✭✭✭
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    Thanks for the quick reply — no I only reverted the data. I actually don’t know how to revert the app… can you tell me how?

  • jacobs
    jacobs SuperUser, Mac Beta Beta
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    When Quicken installs a major version update, it moves the old version of the application to your Trash. It will be named something like "Quicken (706.52627.100)" — "706" means it was version 7.6, the build number was 52627 (doesn't tell you anything useful), and the last three digits are always 100. Pull this version from the Trash, put it on your Desktop, drag your old data file over it, and it will launch the old version with the old data file. (Or you could trash the version of Quicken.app currently in your Applications folder and move the old Quicken (706xxxxx) application there.) You can rename it something like "Quicken 7.6.1.app" if that will help you keep it straight the next time you try to update to version 7.7. (Make sure you don't grab an older version if you're like me and can go months between emptying the Trash!)

    Quicken Mac Subscription • Quicken user since 1993
  • Jon
    Jon SuperUser, Mac Beta Beta
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  • qmac_scott
    qmac_scott Member ✭✭✭
    edited May 1
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    Ok I did this and upon trying to download transactions for the first time now I told my cloud account was not found and I need to set up a new cloud account. I am guessing this is because of the downgrade and use of old data file which doesn’t match the version the cloud think I have? Either way, is there any way around this or do I need to set up all the connected accounts all over again? Thank you!

  • jacobs
    jacobs SuperUser, Mac Beta Beta
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    Do you actively use the mobile app or web interface? If not, the safest thing is to turn off syncing to Quicken Cloud, then let it create a new Cloud file (which just has some ID info, not your transactions or account credentials).

    Quicken Mac Subscription • Quicken user since 1993
  • RickO
    RickO SuperUser, Mac Beta Beta
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    and one maybe obvious question… have you restarted the computer?

    Quicken Mac Subscription; Quicken Mac user since the early 90s
  • qmac_scott
    qmac_scott Member ✭✭✭
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    I went ahead with the cloud reset and now after re-connecting with every one of my online accounts, everything is working fine (7.6.1 plus old data file). At some point I will attempt to upgrade again and see what happens, but first I'll see if anyone else reports this or if it's just me in a very isolated incident! Thanks.

  • qmac_scott
    qmac_scott Member ✭✭✭
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    In case anyone else experienced this, Quicken 7.7.1 has a pretty clear release note that it fixed a crash that could happen on Intel Macs during download. I updated and everything is fine now!