PAYPAL MASTERCARD - BALANCE DOWNLOADS but TRANSACTIONS DON'T DOWNLOAD

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PAYPAL MASTERCARD - BALANCE DOWNLOADS but TRANSACTIONS DON'T DOWNLOAD

After working with Quicken Support for over an hour and a half the following ticket was opened:

TICKET NUMBER 10980215

This was on April 11, 2024

I was told they would get back in touch with me.
It is now May 7, and I haven't heard back from Quicken Support.

The problem seemed resolved, but has now returned.

Once again Quicken will download the current balance, but no transactions from the PayPal Mastercard.

Comments

  • wallenjs
    wallenjs Member ✭✭✭
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    OK - It's back to working again this evening. I guess this is a intermittent issue?

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @wallenjs,

    Glad to hear the issue has been resolved! If you run into any further issues regarding this topic, please don't hesitate to reach back out.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • cmumathwhiz
    cmumathwhiz Member ✭✭✭
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    For me this issue has been intermittent for about a year now - works fine for a month or so, and then stops for a week or two, and then fine again for awhile.

  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
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    OR, it could have been a Paypal issue. Had it been a Q issue, this forum would have LIT UP with complaints.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • cmumathwhiz
    cmumathwhiz Member ✭✭✭
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    Last I looked there are at least 5 threads on ongoing/intermittent issues with the PayPal credit card and have been for about a year or so. While it may not have LIT UP with complaints, there are certainly more issues that just this thread.

  • redlegchevy
    redlegchevy Member
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    All Quicken will do is download the balance.

    I even went to PayPal and downloaded the .qfx files. When I try to import them, Quicken recognizes the files and rewards me with a "0 transactions downloaded".

    Mint was measurably better. At least it was a free product and when it glitched, I accepted it as a free product. Now, I am paying for failure.