Persistent CC-800 Error, "Fix it" has no effect

Fred Dobbs

After restoring from a backup, I'm getting a persistent CC-800 error on my account at First Foundation Bank ("One or more of your accounts have been deleted…"). The final screen of the "Fix it" troubleshooter shows the account in question, along with "Don't add to Quicken," with no other option. Results in the CC-800 error. Deactivating the account and adding it back allows me to link to the existing account, but results again in CC-800. I've validated, supervalidated, and resync'd to the cloud. Still getting CC-800. Any suggestions would be appreciated.

Boatnmaniac

If you have not already done so, you might want to try the following steps:

• Account Register > upper right Gear icon > Edit Account Details > Online Services tab > Reset Account.
• If that doesn't resolve it: You said you had tried Deactivating/Reactivating the account and it did not work. If you have more than one account with that financial institution, Deactivate all of them and then try to set it up again via Add Account or Set Up Now.

If neither of these work: You might want to consider deleting the runtime.dat file. This is a process that is usually used to resolve a corruption issue with the runtime.dat file but there have been reports by others that this process has resolved persistent CC-800 errors for them. NOTE: Deleting the runtime.dat fiile will not affect the information in your main data file. But it will very likely require you to Reset or Deactivate/Reactivate all or most of your EWC and EWC+ connections, again. DC account should not require Reset or Deactivate/Reactivate. You can see the step-by-step process for how to do this in this post thread: Time date stamp [of last account update]. Scroll up to the top of the thread and directly under "Best Answer" that process is spelled out.