Morgan Stanley - OL-292-B (QWIN)

Ajoy Mallik

the error returns for me in full force this morning. In case its wider spead than I think, thought it best to inform the community

Jim Shiffrin

I get the same error today, 11 May 2024.

mnml0

Ditto.

RSR001

Same error

billr

This error just started this morning and has been ongoing for approx. three hours. running Windows 11, Quicken R56.9, Build 27.1.56.9. Other financial institution updates working properly. Any help appreciated. Thanks.

Quicken Anja

Hello All,

First, please take a moment to review this support article regarding error OL-292.

However, we will also be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.

jjrichards

I run Win 10 & Quicken Premier . During the past 4 hours on my Morgan Stanley accounts when I perform One step update , error comes up " Quicken is unable to complete your request as the request was invalid" Has anyone else received this same error today 5 11-2024 ?

Thank you

SGRedmond

Same, 27.1.56.9

mcnitt

Same error. May 11, 2024.

kmagnush

Any updates? Will try again on Sunday, but hoping to get some good news earlier….

Rocket J Squirrel

I have encountered this issue for about a year, but it's always been intermittent. If I tried again in 5 or 10 mInutes, it would succeed. Not today; 100% failures.

Quicken Kristina

Hello All,

Are you seeing this error with Morgan Stanley Wealth Management, or with a different connection option? If this issue is happening with a different connection option, please specify which one.

If you are encountering this issue with Morgan Stanley Wealth Management, then please be aware that this is a known issue which has already been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

Thank you!

(Ticket #10914923)

billr

The issue you reference was back in March. Since then, it has been working 99% of the time. Today is the FIRST day (for me) that it has returned this error for the ENTIRE DAY.

kmagnush

Working today, May 12!

mcnitt

Working again. (May 12, 2024)

jvnase

Not working today

CaveCreek

OL-293-A This morning (Sat May 18th). Retry, same thing.😯

suzanne1

For the first time, I'm getting error 293-A trying to connect to Morgan Stanley today (5/18/24). Any updates on this error?

Rocket J Squirrel

Yes, getting OL-293 today. I don't recall seeing this one before. "Unexpected information was received from your FI."

All you can do is Report A Problem and send log files.

Ajoy Mallik

me 2, OL 293 A since all day today

mcnitt

Also getting a "OL-293-A" error today. It's a different error code than the title of this tread so I started a new one. Also submitted the issue to support.

mcnitt

Broken again today, May 18, 2024.

Does the Quicken - MorganStanley integration take weekends off?

markus1957

Working again.

CaveCreek

Working ok this AM, Sun May 19

jvnase

Still not working for me

During the last online session, Quicken encountered an online error [OL-292-B].

jvnase

12:30 PM EDT now working

mcnitt

Working again here too.