Quicken Classic Business and Personal for Windows crashes with clicking or even hovering over split

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Mr Toad
Mr Toad Member

I have been enjoying Quicken Classic Business and Personal for Windows until a couple of weeks ago after the latest update. Now at any time the mouse hovers over or clicks on the Category or Tag if it says split, the program freezes and goes into a death spiral and crashes….every single time.

Basically, the program is unusable.

It does not do this on the web version.

This is intolerable. Please help and let program team know to fix this ASAP. Thanks

Comments

  • UKR
    UKR SuperUser ✭✭✭✭✭
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    If you haven't done so already, please do the following actions:

    1. Even if you are on the latest software level already, download and install the latest Manual Patch file from https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
    2. Reboot Windows.
    3. Start Quicken. Do not run One Step Update.
    4. Run BOTH Validate and Supervalidate to attempt to repair your Quicken data file.
    5. If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring. https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

    Validate and Supervalidate instructions
    First save a backup file prior to performing these steps
    Validate: 
    • Click File
    • Select Validate and Repair File...
    • Select Validate File
    • If the data file contains investment accounts also select "Rebuild investing lots".
    • If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".
    • Click OK
    • Review the Data Log. Anything interesting in there, worthwhile posting here?
    • Close Quicken, leave it closed for about 30 secs
    • Reopen Quicken and see if the issue persists.

    Super Validate:
    • Click File
    • Press and hold both CTRL and Shift keys while you click Validate and Repair File...
    • Select Supervalidate File
    • Click OK
    • Review the Data Log. Anything interesting in there, worthwhile posting here?
    • Close Quicken, leave it closed for about 30 secs
    • Reopen Quicken and see if the issue persists.

  • Mr Toad
    Mr Toad Member
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    Thank you for your detailed help. Alas, none of this works. I doubt very much it is the file. Any quicken file I try does the same thing….hover or click on a transaction split and it goes into a death spiral. If I stay away from it, I can use the program..it also does not do this on quicken cloud. Help! Please!

  • UKR
    UKR SuperUser ✭✭✭✭✭
    Options

    Hung during OSU, Crash at Startup or other unexplainable malfunctions in Quicken for Windows

    If Quicken cannot create and use temporary files, all sorts of malfunctions will occur.

    Please verify this:

    In Windows Control Panel / System / Advanced System Settings / Environment Variables ensure that both the TEMP and TMP user variables point to a valid and existing folder,
    typically C:\Windows\Temp or C:\Users\your_username_here\AppData\Local\Temp
    If they point to an incorrect or non-existent folder or drive change both variables to an existing folder on C:\ or create one, e.g., C:\Temp, and reboot Windows.

    If the Temp folder is located on a too-small SSD C: - drive and you have an internal standard hard disk, too, move the Temp folder to the internal hard disk and change the TEMP and TMP variables

    If the folder exists … does your Windows User Account have proper access rights to this folder?

    If the Temp folder is full of junk, clean it out. Delete all files and subfolders within the Temp folder structure that Windows allows you to delete. You may have to skip a few that are actively in use.

    Make sure that files in the Temp folder are NOT accessed by MS OneDrive or other cloud backup software at all.

    Run CHKDSK C: /r on your C: - drive (or perform Error Checking from Windows File Explorer, Properties, Tools tab).

    To make sure that Quicken is allowed to update and save its configuration files please check if Windows Defender Controlled Folder Access feature Ransomware protection is enabled.
    If it is, configure it to add Quicken as an "allowed app" without turning off Ransomware protection. Perform the last step in

    If all else fails consider reinstalling or repairing Windows followed by a complete reinstall of Quicken.

    And that's all the ideas that I have.
    Hopefully someone else will chime in here with more, better ideas.

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