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CLOSED 10/11/24 Ameriprise Brokerage 133 Web - $0 Investment Account (IRA) Balance

Quicken Anja

Users will not be able to connect with their investment accounts. Due to the ongoing $0 investment account balance issue. We know the issue with Ameriprise Brokerage downloading investment accounts with $0 balances. This mainly occurs on QMAC using Quicken Connect.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!
(Ticket #11064757)

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Quicken Anja

UPDATE 5/23/24

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience.

Thank you!

Quicken Anja

ONGOING 5/30/24

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Janean

CLOSED 10/11/24

This alert has been closed due to low activity. However, this issue is still ongoing and is still being investigated.

Thank you!