One Step Update Freezes

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Recently when using One step update (no computer or software changes)....after clicking on the accounts choice (several or one) the One Step Update Progress just shows waiting and never finishes. I have to quit Quicken using Task Manager. Other Quicken functions seem to be working ok.

Tried the suggested deactivate/reactive per Quicken advice. Did on my PP account and new transactions loaded as expected. BUT…when I tried to run One Step on just the PP account, the One Step froze same way.

Answers

  • smichels62
    smichels62 Member ✭✭
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    As I sit here waiting for my One Step Update to complete (I think it's hung) I can't help but wonder why the fine folks at Quicken weren't nice enough to do us the courtesy of giving us a cancel button or at least leaving the x button enabled. I know, if it's hung it most likely wouldn't do any good anyway but still. The idea that an interactive application doesn't give you the ability to cancel a process is annoying at best. Guess I need to bring up task manager because I don't think it's going to ever finish and I do have better things to do with my life than wait all night for it to complete. Frustrating.

  • kombos
    kombos Member ✭✭
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    Agree. Can't believe there is no cancel option other than nuking the app….

  • holderbox
    holderbox Member
    edited May 18
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    Wait it out. Mine started doing the same thing within the past two weeks. After about 5 mins it completes. [Removed - Rant/Language]

  • collimaw
    collimaw Member ✭✭
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    My One step update continues to freeze when running. I have validated my data file, made sure OneDrive is not involved, move my file to where Quicken expects it, Uninstalled, Downloaded and Installed the newest version of Quicken from the web site. Signed off and on and still my quicken freezes when One Step Update is run. Need a solution fast please.

  • RalphC
    RalphC Member ✭✭✭✭
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    Create a new test data file. Enter an online account and see if OSU freezes.

  • smichels62
    smichels62 Member ✭✭
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    I really hate to have to kill the app with task manager but when you've been waiting for more than 15 minutes or more for it to complete, you're not left with much choice. I worry that there could be data loss or corruption as a result of killing the app. Might have to make sure I always do a backup before I download transactions or do a backup whenever I exit the app. Seems like every time they fix something, they end up breaking something else in the process. Doesn't give me a warm fuzzy feeling when I use it.

  • kombos
    kombos Member ✭✭
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    Still spinning and waiting after about 24 hours….

  • UKR
    UKR SuperUser ✭✭✭✭✭
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    If it's still running, or if you have killed Quicken and tried again, waiting for longer than 30 minutes … What phase of One Step Update is running at the moment? Bank transaction downloading or Sync to Quicken Server?
    Can you show an image snapshot of the OSU progress that showing on the screen?

  • MRLose
    MRLose Member
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    Same issue, same problem and wait time described. Verified and fixed but that froze too.

    Stumped.

  • kombos
    kombos Member ✭✭
    edited May 20
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    Still stuck after 2 days….bank transaction download.

  • jimc5011
    jimc5011 Member ✭✭
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    Is this ever going to get fixed? No bank info or downloads in over 2 weeks! Only way to update is to download the QXF file from the bank.

    How about going back to an earlier release that worked!

  • UKR
    UKR SuperUser ✭✭✭✭✭
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    If you haven't done so already, for this PayPal - specific issue, I'd say it's time to call Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

  • miklk
    miklk SuperUser, Windows Beta Beta
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    What fixed it for me was to disable online access one FI at a time (not the direct connect accounts) . Then Re-enable those accounts. After the 2nd account I did OSU was back to normal.

    Otherwise, the full procedure to reset everything seems to work but is more time consuming

    NOTE: This will require you to reestablish ALL your FI connections and passwords again so it can be a pain if you have many online enabled accounts

    File Menu
    Copy or Backup
    Create a Copy or Template then Next
    Leave all the defaults as is BUT you can change the new file name if desired
    Click Save Copy and then open the copied file
    Reestablish all your online connections

  • T-Tr
    T-Tr Member
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    It is a shame that we pay for the program and Intuit does nothing to fix the issues while the paying customer has to work around.

  • Timothy Kevin McPike
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    the solution seems to be to turn off the "pending transactions" option found under teh Preferences menu. that solved it for me. You may have to restore your datafile from a backup first and reset your quicken cloud data. Once I did all of those steps, I've had no further synch to cloud freezes.

  • grebrown54
    grebrown54 Member
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    I am having the same problem. I have let the process run for quite a while and it still does not move - I end up ending the task with task manager. It is happening with all my accounts where One Step Update has been set up. Very frustrating .. . .

  • grebrown54
    grebrown54 Member
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    The pending transactions feature had been working . . . I will try and turn it off.

  • grebrown54
    grebrown54 Member
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    Turning pending transactions off did not change anything.

  • grebrown54
    grebrown54 Member
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    Well, something happened. I did submit a ticket with Quicken. Now everything seems to be working. I have not turned Pending Transactions back on. We'll see how it goes . . .

    I am still having some issues with reconcilliation of one account and I cannot find the $95.00 discrepency.

  • miklk
    miklk SuperUser, Windows Beta Beta
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    What fixed it for me was to disable online access one FI at a time All accounts from same FI (not the direct connect accounts) . Then Re-enable those accounts. After the 2nd account I did OSU was back to normal.

    Otherwise, the full procedure to reset everything seems to work but is more time consuming

    NOTE: This will require you to reestablish ALL your FI connections and passwords again so it can be a pain if you have many online enabled accounts

    File Menu
    Copy or Backup
    Create a Copy or Template then Next
    Leave all the defaults as is BUT you can change the new file name if desired
    Click Save Copy and then open the copied file
    Reestablish all your online connections

  • kombos
    kombos Member ✭✭
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    Called customer support. Had me make a copy and try the OSU again. Still froze in the copy.

    Gal suggested I either needed to find an old backup copy (from before the problem) or start with a new Quicken file (losing all link to my old data).

    As an experiment I just created a new Quicken file. Added my Paypal account. It automatically went out and downloaded the last ~30 days data.

    I then asked quicken to do a OSU on this Paypal account and Quicken froze in the waiting mode in the same manner.

  • miklk
    miklk SuperUser, Windows Beta Beta
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    Did you disable all non direct connect accounts and Re-enable them in the copy process or just do a simple copy.

    Most people have solved this problem with a disable online and re enabling at each FI

  • kombos
    kombos Member ✭✭
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    Simple copy per CS directions.

    I can try. What is the correct method to disable? Thanks

  • miklk
    miklk SuperUser, Windows Beta Beta
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    Go to an account

    Use the gear icon on right and select edit account details

    Click Online services Tab

    Click Disable (do that on all accounts from the same financial institution)

    When Done, select one of the accounts you disabled and not select Set up Now on the Online services tab and re-setup the accounts (You need to pay attention to the accounts you want to Link to Existing Accounts)

    Try One Step update. (When it works, you can stop. If still not working, do another Financial institution. This problem is only showing up in NON Direct Connect Accounts which most brokerages are using)

  • kombos
    kombos Member ✭✭
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    Thanks for the help. Did this using my new Quicken file that has only my PP account in it.

    Disabled, then Set Up Now….still hangs up (left overnight).

  • miklk
    miklk SuperUser, Windows Beta Beta
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    Sorry that didn't fix it like it did for me and many others.

    Hopefully, Quicken will find the problem and solution for you.

  • SullyCuse
    SullyCuse Member ✭✭✭
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    I have tried many times to but One Step Update crashes (Never ends). I have to close Quicken via Task Manager. I was going to try and deactivate all the accounts from Online services and readd them, and it won't let me deactivate either. I validated and repaired the file, too.

    I am using the latest Quicken Classic for Windows on Windows 11 Home.

    Any thoughts?

  • Dave H
    Dave H Member ✭✭
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    I have recently started having similar freeze issue. It does indicate that all my financial Institutions are "Complete" and it is in the Online Services "Updating your data…" that (at least on the screen) seems to be where the freeze is occurring. The only way to get out as others have suggested is to use Task Manager. A cancel button would be good and at least a better option than killing the app (which probably does not help with the next iteration).