CLOSED 7/1/24 First Republic - Server Shutdown FDP-390

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We have been informed that First Republic bank was acquired by Chase and they're doing a hard shutdown of their Direct Connect services. Customers with First Republic Bank will see a 390 error when trying to add or update accounts. Services are expected to be available again on 28 May 2024.

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Thank you!

(Ticket# 10079627)

Quicken Kristina

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  • Quicken Janean
    Quicken Janean Moderator admin
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    UPDATE 5/31/24

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    Quicken Janean

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  • Quicken Janean
    Quicken Janean Moderator admin
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    ONGOING 6/7/24

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    Quicken Janean

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  • Quicken Kristina
    Quicken Kristina Moderator mod
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    UPDATE 6/22/24

    All First Republic accounts must be disconnected then reconnected through Chase. To do this, please follow these steps:

    1. Backup your Quicken file.
    2. Deactivate all First Republic accounts.
    3. Reconnect the accounts by going to Tools>Add Account (Quicken for Windows) or Accounts>Add Account (Quicken for Mac).
    4. Select Chase, then follow the prompts.
    5. Make sure to carefully re-link your accounts to the correct accounts in Quicken.

    Thank you!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Moderator mod
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    CLOSED 7/1/24

    This alert has been closed due to low activity. However, this issue is still ongoing and is still being investigated.

    If you are still encountering this issue, your First Republic accounts must be disconnected then reconnected through Chase. To do this, please follow these steps:

    1. Backup your Quicken file.
    2. Deactivate all First Republic accounts.
    3. Reconnect the accounts by going to Tools>Add Account (Quicken for Windows) or Accounts>Add Account (Quicken for Mac).
    4. Select Chase, then follow the prompts.
    5. Make sure to carefully re-link your accounts to the correct accounts in Quicken.

    Thank you!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.