CLOSED 7/1/24 First Republic - Server Shutdown FDP-390

Quicken Kristina

We have been informed that First Republic bank was acquired by Chase and they're doing a hard shutdown of their Direct Connect services. Customers with First Republic Bank will see a 390 error when trying to add or update accounts. Services are expected to be available again on 28 May 2024.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!

(Ticket# 10079627)

Quicken Janean

UPDATE 5/31/24

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

Thank you!

Quicken Janean

ONGOING 6/7/24

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Kristina

UPDATE 6/22/24

All First Republic accounts must be disconnected then reconnected through Chase. To do this, please follow these steps:

1. Backup your Quicken file.
2. Deactivate all First Republic accounts.
3. Reconnect the accounts by going to Tools>Add Account (Quicken for Windows) or Accounts>Add Account (Quicken for Mac).
4. Select Chase, then follow the prompts.
5. Make sure to carefully re-link your accounts to the correct accounts in Quicken.

Thank you!

Quicken Kristina

CLOSED 7/1/24

This alert has been closed due to low activity. However, this issue is still ongoing and is still being investigated.

If you are still encountering this issue, your First Republic accounts must be disconnected then reconnected through Chase. To do this, please follow these steps:

1. Backup your Quicken file.
2. Deactivate all First Republic accounts.
3. Reconnect the accounts by going to Tools>Add Account (Quicken for Windows) or Accounts>Add Account (Quicken for Mac).
4. Select Chase, then follow the prompts.
5. Make sure to carefully re-link your accounts to the correct accounts in Quicken.

Thank you!