Problem With One Step Update for Bank of America and Volvo Accounts

Question

As of today (5/29/2024), I'm receiving error messages when trying to download transactions to Quicken with my Dell laptop running Windows 11. For my Bank of America accounts, I'm receiving an error CC-501 indicating "Unable to update these accounts because of an error on the Quicken server". For my Volvo account, I'm receiving an error CC-502 indicating "Quicken is unable to update your account. Please try again." I've restarted Quicken, restarted my computer, ensured all system updates are completed, etc. but continue to get the same error messages each time I attempt the One Step Update. Is there a resolution for these errors? Thanks.

Keith1156 · Answer

The response asked when I began receiving the error messages. This was already noted in my original post. The error messages began on 5/29/2024. The response also directed me to 2 FAQs, both of which I had already researched on my own prior to my post. The FAQs essentially say to continue trying, wait 24 hours and try again, refresh your accounts in Quicken and try again, etc. After 6 days of this strategy with no change in the issue, I’m left to conclude that is not a resolution. The FAQs also indicate to contact Quicken if you continue having issues, so that is my plan.

NotACPA · Answer

@Keith1156 Quicken Jasmine directed you to the answer to your question  … but you apparently rejected that response.

Unless you explain why you rejected it, you're not likely to get more help.

Quicken Jasmine · Answer

Hello @Keith1156

I have located FAQS regarding more information for the CC-501 error message and the CC-502 error message. You can view these Support Articles here and here. It is recommended to save a backup before proceeding with troubleshooting steps (just in case).

How long have you been experiencing these error messages?

Let me know!